Gilbert-Jamison Theo

Chief Executive Officer · Performance Solutions by Design, Inc.

Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.

Service Excellence Leadership Accountability Customer Experience Patient Experience

Michelle Zabel, MSS

Executive Director of Innovations Institute · University of Connecticut

Michelle Zabel and her team advance research-based, culturally responsive solutions for child, youth, and family-serving public systems.

Care Coordination Crisis Response Systems Implementation Science Sustainable Financing Continuous Quality Improvement (CQI)

Earl Thomas, Ed.D.

Doctoral Faculty · Fielding Graduate University

Professor of Human Development in the School of Leadership Studies

Action Research Transformative Learning Mixed Methods Research Adult Learning Theory Qualitative Research Methods

Michael Mower

Executive Director of SUU Aviation / Chief Flight Instructor / FAA Designated Pilot Examiner · Southern Utah University

Specializes in pilot training, FAA regulations, advanced/aerobatic helicopter flight, aviation safety, search and rescue, and lobbying

Aviation Education Helicopter Flight Helicopter Aerobatic Flight FAA Regulations Inadvertent Instrument Meteorological Conditions (IIMC)

Carsten K. Rath

Keynote Speaker · CKR Service Excellence Akademie

Keynote Speaker, Service Excellence Expert, Founder & CEO bei LH&E Lifestyle Hospitality & Entertainment Management AG

Service Leadership Branding

Velitchka Kaltcheva, Ph.D.

Professor of Marketing, College of Business Administration · Loyola Marymount University

Retail Environment Impact Marketer-Consumer Relationships Consumer Motivation Consumer Economics Business Administration

Debanjan (Deb) Mitra, Ph.D.

Professor of Marketing · University of Connecticut

Professor Mitra is an expert in innovation and new product management, the customer experience.

Product Management Brand Strategies Marketing Strategy Product Development and Commercialization

Jeffrey Morris, PhD

Assistant Professor, School of Computer and Cyber Sciences · Augusta University

Quantum Cryptography Quantum Computing Defense and Security Systems Engineering National Security

Peter Koch, PhD

Assistant Professor of Philosophy · Villanova University

Peter Koch, Ph.D., is an expert in philosophical issues of biomedical and clinical ethics related to patient well-being, harm and disease.

Harm Brain Death Euthanasia Philosophy of Disability Philosophy of Disease

Audrey Kurth Cronin

Trustees Professor of Security and Technology Director, Carnegie Mellon Institute for Security and Technology · Carnegie Mellon University

Audrey Kurth Cronin's research explores how governments and private actors use accessible technologies.

National and International Security Technology and Security Innovation Terrorism

Diya Soubra

Managing Partner · SCH Consulting

A speaker that is able to communicate the connection between the underlying technology and the business case

Cloud Based Services Business Model Design Broadband Technology

Amira Elghawaby

Communications Director · The National Council of Canadian Muslims

Amira Elghawaby leads the NCCM’s media relations, public engagement and strategic communications.

Ethnic Media & Diversity Anti-discrimination Civic Engagement Human Rights Civil Rights

Ruth Braunstein, Ph.D.

Associate Professor of Sociology · University of Connecticut

Dr. Braunstein is a cultural sociologist interested in the role of taxes, taxpaying, religion, and morality in American political life.

Taxes and Taxpaying Religion Politics & Culture Faith-based Communities Religious Studies Cultural Sociology

Scott Stratten

President & CEO · UnMarketing

Best-selling author and Forbes.com Top 5 Media Influencer with expertise in Viral, Social, and Authentic Marketing.

Engagement 2.0 Social Currency Viral Marketing 2.0 Brand Marketing Unmarketing - Stop Marketing. Start Engaging

Victoria Duff

Founder & CEO · a Business Plan

Entertaining & informative. Makes the most complex business and financial subjects simple and inspiring.

Business Start-Up Venture Capital Economic Survival

Derek Dunham

Vice-President, Client Services · Varsity Branding

Derek Dunham brings over 20 years of experience in branding, marketing and communication.

Direct Advertising Social Media Marketing Integrated Marketing Brand Development Creative Direction

Sutirtha Bagchi, PhD

The Diana & James Yacobucci ’73 Assistant Professor, Economics | Villanova School of Business · Villanova University

Sutirtha Bagchi, PhD, is an expert in public finance.

Business Taxicab Medallions Cable Regulation Tax Compliance and Tax Evasion Public Pensions

Casey Call

Associate Director of the KPICD and Associate Professor of Professional Practice · Texas Christian University

Dr. Casey Call is the Assistant Director at the Karyn Purvis Institute of Child Development

Therapeutic Family Camps Trauma-Informed Classrooms & Schools Caregiver & Child Attachment Developmental Trauma & Intervention Trust-Based Relational Intervention® (TBRI®)

Mitch Lieberman

Vice President, Market Strategy · Comity Technology Advisors

A passionate speaker, focusing on the intersection of Customer Experience, Customer Service Experience and CRM (often called Social CRM)

Social Crm Customer Service Excellence Multi-Channel Customer Service

Nabil Al-Tikriti

Associate Professor of History & American Studies · University of Mary Washington

Dr. Al-Tikriti has firsthand experience with Middle Eastern affairs, as a researcher, humanitarian and election monitor.

Forced Migration (Refugees, Internally Displaced Persons) Genocide Higher Education Humanitarian Affairs History of the Ottoman Empire