Jeanne Bliss

President · CustomerBliss

If driving customer loyalty and engagement is your focus, you definitely want this Customer Leadership Executive powerhouse in your corner

Prosperous Company Culture Customer Satisfaction & Retention Organizational Structures and Models for Driving Change Customer Experience Leadership Aptitudes Need for A Chief Customer Officer

Vladimir Dimitroff

Director · PRISM Consulting (UK) Ltd

Popular highly insightful and captivating speaker on CRM and Customer Experience, Segmentation, Loyalty, Social business and Innovation

Customer Segmentation Customer Retention and Loyalty Social Business and Innovation Customer-Centric Strategy and Operations Customer Experience

Nicholas Kontopoulos

Senior Director I Global Marketing I CRM LoB Customer · SAP

Nicholas Kontopoulos is a Senior Director of Global CRM Marketing at SAP

CRM Customer Experience Management Business Strategy Social Media Enterprise Mobility

Michael Lewis

Professor of Marketing; Faculty Director, Emory Marketing Analytics Center · Goizueta Business School

Customer Relationship Management Revenue Management Nonlinear and Dynamic Pricing Sports Marketing Political Marketing

Jennifer Gonder

Associate Professor, Psychology · Farmingdale State College

Dr. Gonder is a licensed, Industrial/Organizational Psychologist. She joined the Farmingdale community in 2007 and is an outside consultant.

Consumer Psychology Industrial/Organizational Psychology Organizational Behavior Research Ethics Scholarship of Teaching and Learning

Hillary Berman

Founder · Popcorn & Ice Cream

Small business marketing. Passionate about customer engagement, customer experience, small/local business, startups and entrepreneurship.

Small Business Marketing Women in Business Startup Marketing Customer Engagement & Retention Small Business

John Naples

President & CEO · ENCORE CONSULTING GROUP, INC.

John Naples brings infectious energy, customized content & practical techniques. Your audience will be challenged, equipped and empowered!

Sales Strategy Coaching for High Performance Building A Leadership Culture Empowerment & Motivation Negotiating

Charles Tolbert, B.A., M.A., Ph.D.

Professor of Sociology · Baylor University

Dr. Tolbert's areas of research include social stratification, social demography, rural sociology and quantitative applications.

Small Businesses and Employee Loyalty Restructuring Financial Institutions in Rural/Non-Metro America Social Stratification Social Demography Rural Sociology

Patricia Huddleston

Professor and Director of Information and Media PhD program · Michigan State University

Expert in Consumer decision making at Point of Purchase, Retail Strategy

Point of Purchase Marketing Consomer Loyalty Retail Strategy Eye-Tracking

Kevin James Saunders

CEO & Managing Director- The Americas & Australasia · Oculus Hospitality Training & Business Solutions Inc.

Chief Company Culture Director at Oculus Training

Customer Service Loyalty Sales

Tema Frank

Chief Instigator · Frank Reactions

Customer Experience in the Digital Era, & Women in the Workplace // L'experience client, service à la clientèle, & Femmes au travail

Customer Experience Digital Marketing User Experience (UX) Women & Work

Stephanie Bangarth

Associate Professor, Department of History · King's University College, University of Western Ontario

Activist Academic. Dedicated Volunteer. Avid Outdoorswoman.

Human Rights Immigration Asian Immigration Immigration Policy Social Movements

Dianne Durkin

President & CEO · Loyalty Factor

National expert on building loyalty, enhancing employee and customer relationships and increasing brand loyalty to experience profit growth!

Core Drivers for Generational Integration Leveraging Change: Making It Manageable and Profitable Energizing Your Brand Invest in Trust and Increase Profits Relational Capital: Building Rapport Respect Trust and Credibility

Sarah A. Treul, Ph.D.

Bowman and Gordon Gray Term Professor, Department of Political Science, College of Arts and Sciences · UNC-Chapel Hill

Sarah Treul specializes in American political institutions, with an emphasis on the U.S. Congress and courts.

U.S. Congress Courts Voting behavior of U.S. senators Bicameralism State delegations in Congress

Andrew Pearson

President · Intelligencia Limited

President at Intelligencia Limited

edge analytics Artificial Intelligence and Machine Learning eSports sports betting Automobile Marketing

Christina Gipson

Assistant Professor of Sport Management · Georgia Southern University

Christina Gipson researches underserved populations in after school settings, event risk management, body image issues, and fitness programs

Fitness programs Event risk management Underserved populations in after school settings Body image issues

Jean-Pierre Lacroix RGD

President · Association of Registered Graphic Designers

President and Owner of Shikatani Lacroix

Structured Authoring Packaging Brand Strategy Strategic Thinking Innovation

Tammara Kennelly

President · FriesenPress

Banking and foreign exchange expert, turned book publisher, with a passion for helping authors share their story with the world.

Self-Publishing Leadership Development Mergers and Acquisitions career pathing, coaching for performance Leadership, culture development, succession planning, organizational development

Jay Yoo, Ph.D.

Associate Professor of Family and Consumer Sciences Apparel Merchandising · Baylor University

Expert in fashion merchandising, apparel and consumer behavior

Green Consumption Body-Tanning Behaviors Apparel and Consumer Behavior Fashion Merchandising Appearance-Related Behaviors

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