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Holiday Season is Almost Here and Goizueta Business School has Holiday Experts Ready to Help
The holidays are the difference between operating in the red and operating in the black for many retail businesses. The Goizueta Business School has experts who can provide insight and expertise on a wide range of stories. Economics of the Holiday Season - Economist Tom Smith can discuss seasonal hiring, retail expectations, and the importance of the holiday season to retailers. Black Friday - Doug Bowman can discuss retail expectations and the importance of the holiday season to retailers. He expects this year shoppers will go to fewer stores and not travel long distances, delivery capacity will be an issue, and work from home/school purchases will be hot. AI Changing How We Shop - David Schweidel can discuss how new AI tools are changing how we shop and how brands are using AI to reach prospective customers. Product Reviews See Huge Increases: How Reviews Impact Holiday Shopping - What do reviews mean for the shopping experience and do reviews impact purchase? Reshma Shah can discuss the impact reviews have on the point of purchase. Product Returns - Marat Ibragimov can discuss the retail strategy and impact of holiday gift returns, comparing online returns to brick and mortar. Food and Travel Pricing - Saloni Firasta Vastani can discuss the cost of this year’s holiday dinners. What’s gone up and what’s gone down? She can also discuss the cost of travel this holiday season and what consumers can do to get a better deal. Avoiding Holiday Overspend - Rohan Ganduri can discuss how holiday shopping can expose consumers to credit products like store credit cards that offer various incentives to take up the credit card, often resulting in overspending. Ganduri can discuss his latest research paper on how taking up store credit cards can impact consumers’ future credit outcomes. Social Media & Advertising - David Schweidel can discuss how micro influencers work, how using product placement can cut through the advertising clutter, and the power of product reviews. The Constantly Changing Online Retail Experience - Styling videos, personal shoppers, messaging, and even Augmented Reality (AR) are being used to generate purchases. Doug Bowman can discuss how stores are reimagining the shopping experience to attract customers in person and online. Influencers Influencing Our Purchases - How are creators impacting the economy and are influencers impacting our purchasing decisions? Marina Cooley looks at the creator economy and how TikTok and Instagram are impacting our holiday wish lists and what it takes for a product to go from unknown to trending. She can also discuss how this holiday season will help normalize in-app TikTok shopping (something Instagram has struggled to execute on). How to Attract Customers to the Store this Holiday: Merging Online and In-person Experiences May be the Answer - Shopping looks different and it is up to retailers to stand out not just in the brick and mortar world but also online. The success of a business can balance on the customer experience. Reshma Shah can discuss the policies brick and mortar retailers need to have in place to successfully merge online shopping and the in-person shopping experience. To book your expert interview, call Kim Speece at (404) 849-6579 or email her at kim@leffassociates.com or simply click on the icon available. To find an expert on a specific topic, click the “Search” feature at https://goizueta.emory.edu/faculty/profiles. To check out other recent research, visit https://www.emorybusiness.com/faculty-research/.
ChristianaCare Launches a New Speakers Bureau: Is This the Future of Healthcare Communications?
Only just a few months after their win of an IABC Gold Quill Award (shared with ExpertFile), the ChristianaCare healthcare communications and digital team has once again made major moves to make their organization even more accessible to the community with the launch of their new ChristianaCare Speakers Bureau. As one of the leading healthcare systems in the United States, Delaware based ChristianaCare is home to a wide variety of medical experts. Now live, the ChristianaCare Speakers Bureau features 80 experts who are currently available for speaking engagements on a wide variety of health topics including: Aging and Senior Health, Cancer, Children’s Health, COVID-19, Diabetes, Pregnancy and Childbirth. Sports Medicine, Stroke, Weight Management and Women’s Health. Designed with the ExpertFile platform, the ChristianaCare Speakers Bureau provides easy discovery and access to experts, including their biographies, downloadable photographs, samples of past presentations, languages spoken and more. The site can be viewed here. Screenshot from the new ChristianaCare Speakers Bureau launched Aug. 2023. The site provides easy discovery and access to experts, with the ability to search by topics and keywords. Detailed profiles for experts include biographies, downloadable photographs, samples of past presentations, languages spoken and more. How a Speakers Bureau boosts thought leadership A Speaker's Bureau is an initiative within an organization that assembles a team of expert speakers who can represent the organization and speak authoritatively on its behalf. While media appearances are often the core focus for experts in organizations, a Speakers Bureau opens up additional opportunities to speak at events such as in-person conferences, webinars, podcasts. Speakers ideally represent a diverse group of professionals from within the organization, and can share their knowledge, insights, and experiences on a range of topics relevant to the organization's mission, values, and field of work. Through event appearances, these experts help to enhance the organization's visibility, foster community engagement, and solidify the organization's reputation as a thought leader in its field. Speakers Bureaus provide effective and efficient way to promote the organization's initiatives, achievements, and viewpoints to the wider public. Creating New Connections Between Experts and the Community Following a string of successes that followed the launch of their ChristianaCare Experts site that resulted in major increases in national media coverage and SEO performance, the formation of a Speakers Bureau was a smart move that will further extend the reach of the ChristianaCare brand. Events provide an excellent way to connect meaningfully with a wider audience to help ChristianaCare make progress on key goals such as delivering effective community health education and improving healthcare equity. “At ChristianaCare, our mission of service to the community includes a commitment to provide timely, accurate health information so that people can make informed decisions about their health,” said Karen Browne, vice president of marketing and communications. “Through our new speakers bureau, we’ve expanded our capacity to meet these needs in the community.” The Benefits of a Speakers Bureau Given the fragmentation of traditional media channels and the massive growth in events such as webinars and podcasts, Speakers Bureaus are fast gaining popularity as a proven way to personify your organization and build a stronger connection to your brand. So far the ChristianaCare Speakers Bureau appears to be off to a solid start. "We had a huge response to our media release when we launched earlier this week and in the first day alone we had multiple organizations sending speaking opportunities for our medical experts. We're also seeing a great response internally as more of our experts requested to join the Speakers Bureau once it went live," said Hiran Ratnayake, Senior Manager of Media Relations at ChristianaCare who played a key role in developing the Speakers Bureau with his colleagues Shane Hoffman, Communications Director and Tom Hendrich - Senior Digital Content Editor at ChristianaCare. Is a Speakers Bureau Right For Your Organization? Here are some key benefits to consider in determining if a speakers bureau makes sense for your organization: Bolsters Community Engagement: An active Speaker's Bureau helps create a bridge between your organization and the community you serve. Promotes Diversity and Inclusion: A Speaker's Bureau offers an exciting opportunity to showcase the diverse voices and unique experiences within your organization. Enhances Organizational Visibility: The increased exposure at events can lead to greater recognition in the industry, more opportunities for collaborations, and ultimately, a wider reach for your healthcare services. It also is a proven way to boost SEO pagerank and domain authority in search engines and also provides a lot of additional content for your social channels. Develops Professional Skills: For healthcare professionals who participate, a Speakers Bureau offers an excellent opportunity to develop public speaking skills, foster leadership abilities, and establish themselves as thought leaders in their respective fields. Facilitates Knowledge Sharing: A Speaker's Bureau cultivates a more dynamic learning environment, which can lead to new ideas, innovations, and improved patient care within your organization. Strengthens Crisis Management Readiness: Having a pool of trained speakers ready to contribute can be incredibly beneficial in times of crisis. These professionals can help your communications team more effectively communicate critical information to the public, media, and other stakeholders. Enhances Employee Engagement: Employees who are given the opportunity to share their knowledge and represent their organization publicly, often feel more valued and invested in their work. Going Beyond the Walls of Your Medical Facility In the constantly evolving world of healthcare, accurate and timely information is critical to informed patient decisions and effective treatments. Organizations such as ChristianaCare understand that their role as a prominent healthcare system is to deliver information that extends beyond their immediate medical responsibilities. It’s simply no longer adequate to provide care within the walls of a medical facility. Today there is a critical demand for a more engaged approach, requiring hospitals and healthcare systems to leverage their in-house expertise for community education. A more informed community, armed with knowledge, which can make empowered decisions about their healthcare. While the public has an abundance of medical information at their fingertips, to help them participate more actively in their healthcare, much of the information found on social media today often lacks clarity, context, and credibility, leading to confusion and misinterpretations. Healthcare experts, leaders, and executives can play a pivotal role in dispelling myths and offering credible, evidence-based insights. An engaged, approachable healthcare professional is a reassuring sight, reinforcing the community’s faith in the system. It’s a win-win for these experts and the healthcare institution they represent. And most importantly it's a win for the communities they serve, as people identify potential health issues earlier, adopt healthier lifestyles, and reduce emergency hospital visits. This puts less burden on the region’s healthcare system, and better utilizes resources to reach a broader audience. After all, healthcare is not just about curing the sick; it’s about educating, engaging, and empowering the community for a healthier future. Congratulations to the entire team at ChristianaCare for creating such a valuable resource for your community. And thank you for letting us be a part of this exciting journey.
Jacqueline Ortiz Honored for Increasing Patient Access to Interpreter Services
Fifty-eight years ago, a young man from Argentina wound up in surgery at a California hospital after stomach pains turned out to be peritonitis, a potentially life-threatening inflammation of the membrane lining the abdominal wall. He was discharged to his wife’s care, with one problem — neither the man nor his wife had any idea how to care for the open wound in his abdomen. Jacqueline Ortiz The couple did not understand the lengthy instructions delivered in English, and there was no interpreter to explain to them in their native Spanish what to expect. So, when the man tried to take a bath and discovered the gauze was stuck to his wound, he didn’t know what to do. Fear and uncertainty compounded an already stressful time. Jacqueline Ortiz wasn’t yet born when her father’s health care emergency took place, but growing up she heard the story over and over. It was more than family lore for Ortiz — it was a lesson. Ortiz said she wanted her mother, pictured with her at the DVTA event, to see the growing number of people working as interpreters to ensure people get the information they need in the language they understand. Ortiz, now the vice president for Health Equity and Cultural Competence at ChristianaCare, saw firsthand how the experience left her parents terrified of the medical environment. Removing barriers to good health Years later, Ortiz is a leader in advocating for patients to have access to qualified, culturally responsive medical interpreting services to remove communication barriers with providers and ensure the best possible care and outcomes. “Language access is what fills my heart and soul,” Ortiz said. Her pioneering efforts and enthusiasm for promoting the use of trained interpreters in health care earned Ortiz the inaugural Making an Impact Award from the Delaware Valley Translators Association (DVTA) during an event Sept. 9 at Widener University. In her role at ChristianaCare, she builds the organization’s capacity to reduce the incidence of disease and improve health outcomes, advance equitable health care services, and reduce health disparities for identified conditions and target populations through culturally competent care, including providing health care in patients’ native languages. She has over 20 years of experience researching, teaching and working in cultural competence and health equity, social networks, and economic sociology. “Language access is what fills my heart and soul,” Ortiz said. A vision for serving everyone Eliane Sfeir-Markus, CHI, president of the DVTA, said the award recognizes the efforts of those working to make interpreting and translation more available to people with limited English proficiency, and those who are deaf or hard of hearing. Ortiz’s pioneering work to expand language services for patients and implement comprehensive cultural competence training at ChristianaCare have set a standard for caring for patients in their native languages. “Jaki’s vision for a health care system that truly serves everyone, regardless of their cultural or linguistic background, is inspiring,” Sfeir-Markus said. “We as patients deserve someone who knows our culture to take care of us.” ChristianaCare has more than 20 health care interpreters and over 100 caregivers who have undergone additional training to provide interpreting services when needed. ChristianaCare has more than 20 health care interpreters — who wear eggplant-colored uniforms — and over 100 bilingual caregivers who have undergone special training to serve as interpreters in some settings. “Jaki is a well-known name in the field of interpreting and translation because she has advocated for education and professionalization of interpreters in health care,” said Claudia Reyes-Hull, MArch, CMI, CHI, manager of Cultural and Linguistic Programs at ChristianaCare. “Thanks to her advocacy, more health care systems are recognizing the need to have trained interpreters for their patients.” In accepting the award, Ortiz said interpreters play a critical role in health care by making it possible for patients — and their families — to take an active role in their own care and decrease the anxiety over visiting a health care provider. She credited the success of ChristianaCare’s interpreting and translations services and its continued growth to the collaborative spirit and camaraderie among its team of caregivers, particularly Reyes-Hull. Ortiz said her family’s personal experience with a lack of interpreting services during a hospital stay made them anxious about health care for years. “Probably all of us in this room have walked into a courtroom or a lawyer’s office or a hospital room or a clinic and introduced ourselves and seen that immediate response and relaxation in the person we were speaking with,” Ortiz said to the translators at the DVTA event. “You make those interactions within our legal, educational and health care systems so much better.”
Looking back at challenges pet owners faced after Maui's devastating wildfires
The deadly wildfires that ravaged Maui in August left thousands of people homeless. Many of them had companion animals – in fact, an estimated 3,000 pets were still missing more than a week later. Sarah DeYoung, associate professor of sociology and criminal justice and core faculty with the Disaster Research Center at the University of Delaware, is an expert on evacuation decision-making for people with companion animals and what happens to pets after disasters. DeYoung, who conducted research in Hawaii after the 2018 lava flows on Big Island, can discuss various aspects related to evacuation and care of pets after last month's wildfires. In a piece published by The Conversation last month, she discussed: What happens to pets after a catastrophic fire: Time is always a major factor in an owner's ability to save their pet when disaster strikes. The rush might also cause owners to forget carriers or leashes. Extra challenges with disasters on an island: Islands have limited space for the boarding and care of displaced animals. Nearly all of Hawaii’s animal shelters were already at full capacity due to the state’s pet overpopulation. Long-term problems for animal recovery: People sometimes surrender their pets after disasters because they can’t find temporary housing that allows dogs or cats, or due to breed restrictions. A wave of animal surrenders causes already full shelters to become overcrowded. DeYoung is available for interviews. To contact her, simply click on the contact button on her profile.
Georgia Southern University’s Institute for Health Logistics and Analytics (IHLA) and the Georgia Department of Public Health (DPH) have once again joined forces to reduce the spread of COVID-19 in confinement facilities across the state. DPH has awarded the IHLA a contract worth $10 million to complete a second year of work. “Throughout the pandemic, COVID-19 was a significant cause of illness and death among confinement facility residents and employees,” said Jessica Schwind, Ph.D., director of IHLA. “SARS-CoV-2, the virus that causes COVID-19, is still circulating and we need to continue to support these facilities in reducing viral transmission.” With the funding, the IHLA assists with the purchase and coordination of allowable COVID-19 mitigation items for enrolled facilities across the state of Georgia. The focus in year two of the project is to improve air quality and offer a seamless process for confinement facilities. Recipients do not incur any direct costs and the paperwork and the procurement process is handled entirely by Georgia Southern. “We work with each facility to determine what they need,” said Kathryn Stewart, budget manager at IHLA. “We then handle the ordering, payment and delivery. For facilities that need fairly standard supplies, we have an easy order form process. For those with complex requests, we work with them individually to make sure they receive the best solution for their particular needs.” Facilities in Georgia are eligible to receive $25,000 to $250,000 of COVID-19 mitigation supplies. The amount awarded is determined by the number of detainees each facility is licensed to hold. Eligible items include portable HEPA filter units to improve air quality, personal protective equipment and cleaning and disinfecting supplies. “We are really proud of the work this institute has accomplished,” said Carl Reiber, Ph.D., Georgia Southern’s provost and vice president for academic affairs. “Not only has the IHLA maintained a focus on public impact research, it is a shining example of the significant role Georgia Southern is taking on improving health across the state.” All eligible correctional confinement facilities, which includes adult prisons and jails, youth detention centers and holding cells in the state of Georgia, are encouraged to enroll, even if they received funding in the previous cycle. This project is supported by the Centers for Disease Control and Prevention’s Detection and Mitigation of COVID-19 in Confinement Facilities Epidemiology and Laboratory Capacity Grant Program, which provided a financial assistance award to the Georgia Department of Public Health. For more information and to enroll in the program visit the project's website: The IHLA at Georgia Southern provides comprehensive solutions to improve and advance the health of populations around the world. The institute specializes in planning, evaluation, capacity building and research services to enhance the health infrastructure in organizations and communities. To learn more or to speak with Jessica Schwind, Ph.D., director of IHLA - simply contact Georgia Southern's Director of Communications Jennifer Wise at jwise@georgiasouthern.edu to arrange an interview today.
Extreme heat is stretching the United States' electricity infrastructure to maximum capacity, and the reported disjointedness of the country's three electric grids has made it more difficult to deliver wind and solar power as reinforcements. Willett Kempton, professor of marine science and policy at the University of Delaware, led the development of a way to use electric car batteries to make grids more stable and resilient. Kempton advocates using electric storage through V2G technology to make electricity more reliable at a lower cost today and to enable the grid to use more renewable energy in the future. Kempton, associate director of vehicle-to-grid (V2G) technology for UD's Center for Research in Wind (CReW), pioneered technology for vehicle-to-grid (V2G) vehicles, which are capable of absorbing excess energy when demand for power is low and returning some back to the electric grid when the demand for power is high.
• Professor Patricia Thornley has led a Department for Transport advisory paper • Advises decarbonisation will need low-carbon fuels alongside electrification • Calls for continued investment in this area. A leading energy expert at Aston University has advised government to invest in low carbon fuels - as well as electric - if it wants to reach its 2050 net zero ambition. Professor Patricia Thornley has led a Department for Transport (DfT) advisory paper on low carbon transport fuels. The paper advises that decarbonisation of the UK’s transport systems will need the government to support the use of low-carbon fuels alongside widespread battery electrification where possible. Professor Thornley and the other members who sat on the Scientific Advisory Council examined the challenges and opportunities of developing and using different fuels and their potential impact on the wider energy system. The authors highlight that low carbon fuels such as those made from agricultural waste can deliver reductions in carbon emissions, helping to meet the government’s 2050 net zero ambition. As a result, they state that continued investment in this area is crucial. The paper also states that at this point it’s not yet clear if low carbon fuels will support just the transition to full electrification of the UK’s transport systems or will be a long-term solution. Professor Thornley who is director of Aston University’s Energy and Bioproducts Research Institute (EBRI) and the Supergen Bioenergy Hub said: “Successful decarbonisation of transport systems in the UK will require flexible and adaptive government strategies that support the use of low-carbon fuels alongside widespread battery electrification, where that is possible. “The optimal mix of low carbon fuels vs battery electrification in transport will depend on many different factors, some technological, some supply related, and others linked to the capacity of the UK to generate low carbon electricity. “We urgently need to better understand and manage the airborne emissions that can still be present with low carbon fuels (including hydrogen). That might result in us prioritising different fuels or propulsion systems in different applications or even different parts of the UK. “Agreeing that prioritisation would allow us to prioritise appropriate next generation of infrastructure to support the UK’s net zero ambitions.” Back in March 2022 the Council was asked to provide guidance to the DfT which is currently developing a low carbon fuels strategy. The report, Low carbon transport fuels: DfT Science Advisory Council position paper was published on 5 June and provides an independent advice on the role of low carbon fuels in reducing transport systems’ greenhouse gas emissions.
Georgia Southern professor earns Fulbright US Scholar Award for 2023-2024
A noted Georgia Southern University public health professor has earned a Fulbright U.S. Scholar Program award in All Disciplines to Latvia for the 2023-2024 academic year from the U.S. Department of State and the Fulbright Foreign Scholarship Board. Yelena N. Tarasenko, DrPH, is a professor in the Department of Biostatistics, Epidemiology and Environmental Health Sciences at Georgia Southern’s Jiann-Ping Hsu College of Public Health. Her Fulbright project is titled “Strengthening research and teaching capacity in cancer prevention globally.” She will collaborate with personnel and students at the Faculty of Medicine and Institute of Clinical and Preventive Medicine at the University of Latvia, as well as colleagues at the International Agency for Research on Cancer to help improve cancer care coordination and screening in Latvia and 14 European countries participating in the “Towards gastric cancer screening implementation in the European Union” project. Given Tarasenko’s expertise in legal and cancer epidemiology, she will engage in (i) implementation research focused on cancer screening and patient navigation, and (ii) teaching activities focused on fostering research productivity (e.g., guest lecturing, curriculum development, advising, and mentoring). Tarasenko is among more than 800 U.S. citizens who will teach or conduct research abroad for the 2023-2024 academic year through the Fulbright U.S. Scholar Program. Fulbright scholars engage in cutting-edge research and expand their professional networks, often continuing research collaborations started abroad and laying the groundwork for forging future partnerships between institutions. Upon returning to their home countries, institutions, labs and classrooms, they share their stories and often become active supporters of international exchange, inviting foreign scholars to campus and encouraging colleagues and students to go abroad. As Fulbright Scholar alumni, their careers are enriched by joining a network of thousands of esteemed scholars, many of whom are leaders in their fields. Notable Fulbright alumni include 62 Nobel Prize laureates, 89 Pulitzer Prize recipients, 78 MacArthur Fellows and 41 who have served as a head of state or government. Since 1946, the Fulbright Program has provided more than 400,000 participants from over 160 countries – chosen for their academic merit and leadership potential – with the opportunity to exchange ideas and contribute to finding solutions to challenges facing our communities and our world. “This is a wonderful validation of Dr. Tarasenko’s scholarship and expertise, and another example of Georgia’s Southern’s expanding reputation for public-impact research,” said Carl Reiber, Ph.D., Georgia Southern University provost and vice president for academic affairs. “Fulbright scholars are among the world’s most talented academicians, and we congratulate Dr. Tarasenko for this achievement.” More than 800 U.S. scholars — faculty members, artists, and professionals from all backgrounds — teach or conduct research overseas through the Fulbright U.S. Scholar Program annually. In addition, over 2,000 U.S. students, artists, and early career professionals from all backgrounds in more than 100 different fields of study receive Fulbright U.S. Student Program awards annually to study, teach English, and conduct research overseas. “I’m excited to help expand our expertise on global health and develop a relationship with the only classical university in Latvia,” Tarasenko said. “This proposed project meets the university’s strategic pillars, as its leadership looks for ways to create and encourages opportunities for the exchange of teaching, research, scholarship, and professional development. It also meets the Jiann-Ping Hsu College of Public Health’s values and goals in terms of thinking globally and acting locally.” The Fulbright Program is the U.S. government’s flagship international educational exchange program and is supported by the people of the United States and partner countries around the world. The Fulbright Program is funded through an annual appropriation made by the U.S. Congress to the U.S. Department of State’s Bureau of Educational and Cultural Affairs. Participating governments and host institutions, corporations, and foundations around the world also provide direct and indirect support to the Program. In the United States, the Institute of International Education supports the implementation of the Fulbright U.S. Student and Scholar Programs on behalf of the U.S. Department of State, including conducting an annual competition for the scholarships. For more information about the Fulbright Program, visit https://fulbrightprogram.org. To connect with Yelena N. Tarasenko — simply reach out to Georgia Southern's Director of Communications Jennifer Wise at jwise@georgiasouthern.edu to arrange an interview today.
The management Knowledge Transfer Partnership (mKTP) with Beever and Struthers will help drive the firm’s digital transformation The 30-month programme will specifically aim to develop, embed and exploit smart data driven technologies It will enable the business to increase quality, productivity and capacity. Aston University has begun a management Knowledge Transfer Partnership (mKTP) with nationwide accountants and business advisors Beever and Struthers to help drive the firm’s digital transformation. A management Knowledge Transfer Partnership is built around identifying strategic management-based initiatives to increase business effectiveness and improve management practices. As part of the mKTP, led by Aston University in collaboration with Professor Brian Nicholson and Dr Sung Hwan Chai (Alliance Manchester Business School), Dr George Moyenda Salijeni (Aston Business School) and the team will conduct a comprehensive evaluation of Beever and Struthers' existing data systems. Following the assessment, specific methodologies will be proposed to ensure alignment between the mKTP and the firm's ongoing data systems. The 30-month programme will aim to develop, embed and exploit smart data driven technologies within the audit function, enabling the business to increase the quality, productivity and capacity to deliver additional insight and value to clients. Dr George Salijeni, a lecturer in accounting at Aston Business School and an expert in data analytics tools used in external audits and knowledge base supervisor in the mKTP, said: “This mKTP offers an opportunity to share and utilise knowledge and technical exposure which academics at Aston University and Alliance Manchester Business School have gained and generated over the years through undertaking multi-disciplinary research and engagements with practitioners and audit regulators on data driven technologies which include artificial intelligence. Potentially, this project generates insights, workflows which could impact and transform the way audits are performed by leveraging data driven analytics tools and models.” Michael Tourville, partner at Beever and Struthers, said: “Given that the business has been around for up to 125 years it is quite traditional in its approach, but we are now keen to embrace the opportunities that a truly digital transformation could offer. Although we are a firm with a long history, we are also an entrepreneurial business and are keen to grasp opportunities when we see them. This mKTP is all about giving our clients more insight and helping us navigate data far better too. The main improvements for us will come from increased efficiency and insight, but we will also be able to further improve the quality of the service we offer.” Professor Andy Lymer, head of the Accounting Department at Aston University, said: “Digital approaches to accounting are increasingly at the heart of how the accounting industry works – and therefore increasingly at the heart of what we teach and research related to this industry and its practices. This extremely innovative project will enable us to work with the partners in this programme to go in depth into an organisation exploring how the use of the latest developments in the use of digital tools such as advanced data analytics can further enhance the processes of audit. The experience and knowledge gained in this work will be brought back into the classroom for our students to benefit from also.”
Aston University teams up with eye care provider to reduce NHS patient backlog
Aston University and Eye Docs Ltd enter Knowledge Transfer Partnership to establish new shared-care regimes for eye care patients The new model will help patients access Eye Docs surgeons It will help reduce NHS waiting lists, outpatient clinic backlogs, improve patient care and deliver profits of over £8.8 million Aston University has teamed up with private ophthalmic services clinic, Eye Docs, to undertake a 32-month Knowledge Transfer Partnership (KTP), to help clear NHS surgery waiting-lists and outpatient backlogs. In the West Midlands, average NHS waiting times have increased to over 12 months due to the impact of the Covid-19 pandemic, with waiting list contracts ranging from 100 to 1,500 patients. A cross-disciplinary team from Aston University’s School of Optometry and Aston Business School will work with West Midlands-based company Eye Docs to create a ‘shared-care’ model as part of the KTP. A KTP is a three-way collaboration between a business, an academic partner and a highly qualified researcher, known as a KTP associate. The working model will encompass clinical optometry and management science expertise to identify which patient appointments could be undertaken in community practices and which need to be seen by Eye Docs surgeons. It is hoped this way of working will also help reduce pressure on the NHS - creating a more efficient and cost-effective model that will benefit all stakeholders from patients to clinicians. The Aston University team will be led by Professor Shehzad Naroo, professor of optometry, who brings expertise in leading multidisciplinary groups and managing projects that improve eye care service delivery. Professor Naroo has a long history of working with private clinics to improve delivery of eye care, increasing efficiency and widening the role of private clinics to support the NHS. He will be supported by Professor Prasanta Dey, professor in operations and information management, whose research interests are in project management, service operations management, supply chain management and applications of multi-criteria decision making in industry. Completing the team will be Dr Yang Zhao, senior lecturer in operations and information management, whose research interests are in business model design, digital business models, platform business models, digital innovation, digital healthcare and digitalisation in aging societies. Professor Shehzad Naroo, professor of optometry at Aston University, said: “It is a privilege to be involved in this KTP, which will enable Eye Docs to increase patient numbers to fully utilise theatre capacity by receiving more surgical referrals from local optometrists. “We’re thrilled to be able to help Eye Docs to offer community-based services to patients and help to reduce the burden on the NHS.” Professor Shah, consultant ophthalmic surgeon and co-owner of Eye Docs, said: “This partnership will allow us to adopt the latest research and expertise from a world-leading academic institute to develop new patient pathways and shared-care regimes, enabling us to grow our business and profitability, develop new services and improve patient care. “Working with a multidisciplinary team of clinical and business experts from Aston University will help us to achieve the aims of this project.”
