Gilbert-Jamison Theo

Chief Executive Officer · Performance Solutions by Design, Inc.

Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.

Service Excellence Leadership Accountability Customer Experience Patient Experience

Carsten K. Rath

Keynote Speaker · CKR Service Excellence Akademie

Keynote Speaker, Service Excellence Expert, Founder & CEO bei LH&E Lifestyle Hospitality & Entertainment Management AG

Service Leadership Branding

Steve Mitchinson

Associate Director · Limebridge Australia

Over 20 years speaking experience on all aspects of customer management, customer experience and engagement Experienced, engaging speaker wi

Improving Customer Experience Employee Engagement and Empowerment Leveraging Team Diversity Engaging With Gen Y Effective Collection Strategies

Mitch Lieberman

Vice President, Market Strategy · Comity Technology Advisors

A passionate speaker, focusing on the intersection of Customer Experience, Customer Service Experience and CRM (often called Social CRM)

Social Crm Customer Service Excellence Multi-Channel Customer Service

Todd W. Lillibridge

President and CEO · Lillibridge Healthcare Services Inc.

Riveting national speaker with strategic focus and vision for the future of healthcare real estate and medical property operations.

Healthcare Real Estate Medical Real Estate Development Capital Markets Future of Healthcare Physician Integration

Russel Lolacher

Professional Speaker, Consultant, Voice Talent · Communications Kitchen

I will show you how communicating better and using social media can build those customer relationships you’ve always wanted.

Public Relations Social Marketing Customer Service & Customer Relations Branding Social Media

Matthew Turack

Group President, CAA Insurance · CAA Club Group

Matthew Turack is an executive insurance leader with over 18 years of experience

Property & Casualty Insurance Management Strategic Planning Travel Insurance

Kristin Baird

CEO · Baird Group

Healthcare's customer service guru who ignites passion for the patient experience.

Patient Experience Customer Service in Healthcare Leadership and the Patient Experience Hcahps

Kim SeelingSmith

Director · Kim SeelingSmith

There aren’t many people who can ignite a room like Kim Seeling Smith can, Australia's foremost expert on HR in the social age.

Employee Engagement Employee Retention Recruiting Recruitment Leadership

Anjanette Raymond

Associate Professor of Business Law and Ethics · Indiana University, Kelley School of Business

Anjanette Raymond is an Associate Professor at the Kelley School of Business and an Adjunct Associate Professor of Law at Maurer Law School.

International and Domestic Commercial Arbitration Analytics Cloud Computing International Commercial Law International and Domestic Contracts

Tim Moore

CEO · CrushIQ

Hype is dead! I teach businesses how to specifically create better customer experiences while competing for greater mind & market share.

Social Media Marketing Digital Business The Connected Consumer Google+ for Business

Manfred Ritschard

speaker, trainer, moderator · Manfred Ritschard & Partner LLC

Excellence in Service Quality and Sales - professionalism and friendliness can be managed!

Donna Sedor

President · Greater Wilkes-Barre Chamber

Executive Vice President, Greater Wilkes-Barre Chamber of Commerce

Public Speaking Customer Service Communications

Micah Solomon

Customer service bestselling author & strategist · Http://www.customerserviceguru.com

Customer Service Keynote Speaker

Hospitality Customer Service Customer Services Social Media High-Tech High-Touch Customer Service

Dianne Durkin

President & CEO · Loyalty Factor

National expert on building loyalty, enhancing employee and customer relationships and increasing brand loyalty to experience profit growth!

Core Drivers for Generational Integration Leveraging Change: Making It Manageable and Profitable Energizing Your Brand Invest in Trust and Increase Profits Relational Capital: Building Rapport Respect Trust and Credibility

Susan A. Leys M.Ed.

Clinical Navigator - Patient Experience · University Healthcare: Jefferson Medical Center

Healthcare Consulting, Coaching and Debriefing at http://www.MDRN.Consulting

Healthcare Hospitals Stress and Stress Management Communicating Effectively Team Building & Leadership

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