Robyn Sayles

Training Specialist · RMS Productions

Trainer, Coach, Speaker, Writer

Customer Service Coaching Leadership

Alexander Baumgardt

Adjunct Professor · California College of the Arts

Professor and Management Consultant

Customer Experience Service Design Design Strategy

Peter Davison

Peter Davison · Speaker

Digital Strategist & Sociable Fellow

Social Media Engagement Community Outreach Customer Experience

Kristel Manes

Mentor | CBASE · Innovation Guelph

A master networker, Kristel connects IG's dots to the people, programs and events that help us and our clients grow.

Business Planning Entrepreneurship Program Management Executive Management Sales Management

Steve Owen

SVP Facilities Development · Lillibridge Healthcare Services Inc.

This expert leads high functioning teams to consistently deliver excellence in healthcare construction.

Healthcare Construction Preconstruction Construction Estimating Integrated Project Delivery Program Management

Chester Elton

Author, Speaker and Consultant · The Culture Works

Let the “apostle of appreciation,” bestselling author Chester Elton inspire your employees to enviable heights of accomplishment

Human Resource Issues Leadership Motivation Peak Performance Workforce Issues

Olaito Yinka

Chief Content officer · The Branding gavel

Experienced Brand communication specialist with passion for development Communication and social media

Brand Communications Social Media and Marketing Development Communication Public Relations Customer Engagement

Oscar (Hengxuan) Chi

Assistant Professor · University of Florida

Oscar (Hengxuan) Chi studies the impact of technology, especially AI, on the delivery of services in hospitality and tourism.

Well-being and Sustainability AI in event services AI in hospitality Artificial Intelligence AI in tourism

Reshma Shah

Professor in the Practice of Marketing · Emory University, Goizueta Business School

Relationship Marketing Customer and Partner Retention Integrated Marketing Communications Brand and Category Management Marketing Processes and Performance

Theresa Syer

Founding Partner, Professional Speaker · Syer Hospitality Group Inc.

Theresa Syer is one of today's most influential voices on Creating Renowned Customer Experiences. As a Professional Speaker she inspires and

Service Loyalty Maximizing Your Networking Skills

John Holder

CEO · Profit Growth Unlimited

Engaging, dynamic speaker appealing to the smaller business sector.

Marketing On A Shoe String Maximising Margins Lead Generation

Kellee Irwin

Vice President, Orion Travel Insurance · CAA Club Group

Executive leader driving transformational change to enhance the customer experience.

Travel Insurance Customer Engagement & Retention Customer Experience Property and Casualty Insurance Insurance

Juan Manuel Benavent

Customer Service & Retail Sales Consultant / Speaker · CV Consulting

Customer Service and Customer Experience Management speaker, trainer and consultant.

Multicultural & Diversity Sales Training and Sales Effectiveness Retail Sales Training Motivating and Inspiring Customer Experience Management

Marsha Loda

Associate Professor in the James M. Hull College of Business · Augusta University

A leading marketing expert helping businesses in the hospitality industry bounce back from crises, including the COVID-19 pandemic.

Mass media public relations Journalism Parks, Recreation and Leisure Message credibility

Steve Wolever

CEO · Signature Worldwide

Small business entrepreneur built international training company from the ground up. His experience & proven results will wow your crowd!

International Business Business Franchising International Franchise Relationships Small Business Entrepreneurship

Mack Collier

Social Media Strategist and Author · Mack Collier Consulting

I've spoken on the topics of Social Media Marketing, Community-Building and Brand Advocacy at the nation's top events since 2008.

Social Media Blogging Digital Marketing Social Media Marketing Social Networking

Scott Monty

Global Digital & Multimedia Communications Manager · Ford Motor Company

Communications executive adept at providing strategic counsel and connecting people to address a full range of business issues

Social Media Marketing Integrated Marketing & Communications Strategies Digital Marketing Strategy Mobile Marketing Branding and Reputation Management

Suzanne Fanning

President · WOMMA - Word of Mouth Marketing Association

Unleashing the Power of Word of Mouth Marketing

Social Customer Care Social Media Word of Mouth Marketing Influencer Marketing Social Media Measurement

Robert (B.J.) Johnson

Clinical Associate Professor of Computer Science · Loyola Marymount University

Seaver College of Science and Engineering

Computer Systems Organization Software Engineering Computer Science Database Systems Agile Development

Kristin Baird

CEO · Baird Group

Healthcare's customer service guru who ignites passion for the patient experience.

Patient Experience Customer Service in Healthcare Leadership and the Patient Experience Hcahps