Jeannie Walters
CEO, Speaker, Chief Customer Experience Investigator · 360Connext Customer Experience Investigation
Veteran Customer Experience Consultant, Speaker and Chief Customer Experience Investigator
Social Media Employee Engagement Customer Experience Company Culture Customer Service
Tomas Hult
Professor, Byington Chair, and Director · Michigan State University
Expert in international business, trade, marketing, strategy, and supply chain management
International Marketing International Trade Policy Supply Chain Management International Business Economic Development
Saloni Firasta Vastani
Associate Professor in the Practice of Marketing · Emory University, Goizueta Business School
Pricing Strategy, Marketing, and Analytics
Monetization Models International Marketing Customer Segmentation Predictive Analytics Market Research
Nikolaos Korfiatis
Associate Professor in Business Analytics · University of East Anglia
His expertise is in data and the use of data in driving greater business efficiency.
Digital Regulation prescriptive analytics Insurance and Financial Technology Insuretech Data-Driven Marketing
Dominique Braxton, Ph.D.
Assistant Professor of Marketing, College of Business Administration · Loyola Marymount University
Customer Experience Digital Marketing Consumer Behavior Retail Technology Consumer Well-Being
Kristen Hayer
Founder & CEO · The Success League
Kristen's areas of customer success expertise include building teams, selecting and implementing technology, and customer engagement.
Leadership Business Developement Management Sales Process CRM
Bryan Eisenberg
Partner · Eisenberg Holdings, LLc
New York Times Bestselling author on Marketing Optimization and Online Marketing
Web Analytics Online Marketing A/B Testing Multivariate Testing Persuasion
Stefan Kolle
Partner · Futurelab
Engaging and entertaining speaker on marketing, innovation, social media and strategy
Social Media Innovation Marketing Customer Centricity Strategy
Anuj Kumar
Associate Professor · University of Florida
Anuj Kumar’s research is focused on understanding how information technology affects the behavior of organizations and individuals.
How Online Product Recommendations Affects Customer Demand How Technology Can Be Used to Remedy Societal Problems Technology Enabled Multi-channel Business Operations Information Systems and Operations Management Business Value of Information Technology
Louise Philp
Co-Founder & CCO · Amity
Louise is the Chief Customer Officer at Amity.
Process Improvement Product Management Program Management Customer Success SaaS
Nikolay Osadchiy
Associate Professor of Information Systems & Operations Management · Emory University, Goizueta Business School
Empirical Methods in Operations Management Revenue Management Strategic Consumer Behavior Supply Chain Management Operations-Finance Interface
Rosanne Dausilio
President · Human Technologies Global Inc
Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.
How to Take the Pulse of Your Company Measure and Improve First Call Resolultion
Gilbert-Jamison Theo
Chief Executive Officer · Performance Solutions by Design, Inc.
Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.
Service Excellence Leadership Accountability Customer Experience Patient Experience
Dave Hamilton
Senior Vice President · Signature Worldwide
Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry
Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism
Sugandha Mahajan
Content Manager · Arrive
Sugandha is a marketing professional with 11 years of experience in content marketing, communications, and strategic planning.
Content Marketing Content Strategy Communications Online Marketing Newcomer Guidance
Ryan Hamilton
Associate Professor of Marketing · Emory University, Goizueta Business School
Customer Psychology Customer Decision Making Branding Price and Price Image
Robert Foster
Professor of Anthropology and Visual and Cultural Studies, Richard L. Turner Professor of Humanities · University of Rochester
Robert Foster is an expert on globalization and material culture. His focus has been on Papua New Guinea
Lewis Henry Morgan Melanesia Commercial Media Globalization Material Culture
Timothy McMahon
Principal · Timothy McMahon & Company
RE-Entrepreneuring! -- The 7 Strategies for Re-Energizing Your Business in the New Economy
World Class Selling Managing for Performance New Technologies Social Media Sales Management
Lopo L. Rego
Associate Professor of Marketing · Indiana University, Kelley School of Business
Lopo L. Rego specializes in the marketing - finance interface.
Empirical Generalizations Customer Satisfaction Shareholder Value Creation Marketing-Finance Interface Strategic Marketing
Omar Rodríguez-Vilá
Professor in the Practice of Marketing ; Academic Director of Education, Business & Society Institute · Emory University, Goizueta Business School
Educator and scholar on modern marketing practices including how sustainability and technology have changed the pursuit of firm growth.
Marketing Capabilities Social Purpose Marketing Strategy Sustainability Modern Marketing