Ivan Hernandez
EMEIA Digital & Emerging Tech Community Leader · EY
Former Flying Trapeze Artist turned Change Catalyst. Speaker on IoT, Customer Experience, Digital Transformation, Business Development.
Digital Transformation Customer Experience Experience Design Internet of Things IoT & Mobility
Dominique Braxton
Assistant Professor of Marketing, College of Business Administration · Loyola Marymount University
Customer Experience Digital Marketing Consumer Behavior Retail Technology Consumer Well-Being
Jeannie Walters
CEO, Speaker, Chief Customer Experience Investigator · 360Connext Customer Experience Investigation
Veteran Customer Experience Consultant, Speaker and Chief Customer Experience Investigator
Social Media Employee Engagement Customer Experience Company Culture Customer Service
Kristen Hayer
Founder & CEO · The Success League
Kristen's areas of customer success expertise include building teams, selecting and implementing technology, and customer engagement.
Leadership Business Developement Management Sales Process CRM
Saloni Firasta Vastani
Associate Professor in the Practice of Marketing · Emory University, Goizueta Business School
Pricing Strategy, Marketing, and Analytics
Monetization Models International Marketing Customer Segmentation Predictive Analytics Market Research
Bryan Eisenberg
Partner · Eisenberg Holdings, LLc
New York Times Bestselling author on Marketing Optimization and Online Marketing
Web Analytics Online Marketing A/B Testing Multivariate Testing Persuasion
Ryan Hamilton
Associate Professor of Marketing · Emory University, Goizueta Business School
Customer Psychology Customer Decision Making Branding Price and Price Image
Stefan Kolle
Partner · Futurelab
Engaging and entertaining speaker on marketing, innovation, social media and strategy
Social Media Innovation Marketing Customer Centricity Strategy
Anuj Kumar
Associate Professor · University of Florida
Anuj Kumar’s research is focused on understanding how information technology affects the behavior of organizations and individuals.
How Online Product Recommendations Affects Customer Demand How Technology Can Be Used to Remedy Societal Problems Technology Enabled Multi-channel Business Operations Information Systems and Operations Management Business Value of Information Technology
Louise Philp
Co-Founder & CCO · Amity
Louise is the Chief Customer Officer at Amity.
Process Improvement Product Management Program Management Customer Success SaaS
Rosanne Dausilio
President · Human Technologies Global Inc
Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.
How to Take the Pulse of Your Company Measure and Improve First Call Resolultion
Russel Lolacher
Professional Speaker, Podcaster, Voice Talent · Communications Kitchen
I will help your leadership connect with employees and take steps to building a workplace we love.
Communication & Culture Communications Team & Leadership Development Employee Experience Strategy Content and Media - the Future of Personalization
Dave Hamilton
Senior Vice President · Signature Worldwide
Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry
Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism
Omar Rodríguez-Vilá
Professor in the Practice of Marketing ; Academic Director of Education, Business & Society Institute · Emory University, Goizueta Business School
Educator and scholar on modern marketing practices including how sustainability and technology have changed the pursuit of firm growth.
Marketing Strategy Sustainability Social Purpose Modern Marketing Marketing Capabilities
Gilbert-Jamison Theo
Chief Executive Officer · Performance Solutions by Design, Inc.
Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.
Service Excellence Leadership Accountability Customer Experience Patient Experience
Robert Foster
Professor of Anthropology and Visual and Cultural Studies, Richard L. Turner Professor of Humanities · University of Rochester
Robert Foster is an expert on globalization and material culture. His focus has been on Papua New Guinea
Lewis Henry Morgan Melanesia Commercial Media Globalization Material Culture
Patrice Rosenthal, Ph.D.
Doctoral Faculty - School of Leadership Studies · Fielding Graduate University
Scholar-practitioner focused on organization behavior and change in nonprofit organizations
Gender Issues in Organizations Emotional Labor in Service Work The Client-Service Provider Interface Evaluation of Change Programs in Private and Nonprofit Organizations Customer Discourses in Public Sector Management
Scott Watson
Founder & Managing Director · Summit Consulting & Training Limited
Leadership Enabler, Emotional Intelligence Expert & Keynote Speaker
Leadership Emotional Intelligence Management Teamwork Motivation
Eric Eskey
Managing Director · Strategyn
Eric Eskey is a Principal of Strategyn and a Practitioner of Outcome-Driven Innovation (ODI).
Entrepreneurship Developing Strategy Leading Change Business Model Innovation Innovation Strategy
Dr Smirti Kutaula
Associate Professor in Human Resource Management · Kingston University
Dr Smirti's interests include fairtrade, sustainability, psychological contract, and HRM.
Psychological Contract Sustainability Fairtrade HRM