Jeannie Walters

CEO, Speaker, Chief Customer Experience Investigator · 360Connext Customer Experience Investigation

Veteran Customer Experience Consultant, Speaker and Chief Customer Experience Investigator

Social Media Employee Engagement Customer Experience Company Culture Customer Service

Tomas Hult

Professor, Byington Chair, and Director · Michigan State University

Expert in international business, trade, marketing, strategy, and supply chain management

International Marketing International Trade Policy Supply Chain Management International Business Economic Development

Saloni Firasta Vastani

Associate Professor in the Practice of Marketing · Emory University, Goizueta Business School

Pricing Strategy, Marketing, and Analytics

Monetization Models International Marketing Customer Segmentation Predictive Analytics Market Research

Nikolaos Korfiatis

Associate Professor in Business Analytics · University of East Anglia

His expertise is in data and the use of data in driving greater business efficiency.

Digital Regulation prescriptive analytics Insurance and Financial Technology Insuretech Data-Driven Marketing

Dominique Braxton, Ph.D.

Assistant Professor of Marketing, College of Business Administration · Loyola Marymount University

Customer Experience Digital Marketing Consumer Behavior Retail Technology Consumer Well-Being

Kristen Hayer

Founder & CEO · The Success League

Kristen's areas of customer success expertise include building teams, selecting and implementing technology, and customer engagement.

Leadership Business Developement Management Sales Process CRM

Bryan Eisenberg

Partner · Eisenberg Holdings, LLc

New York Times Bestselling author on Marketing Optimization and Online Marketing

Web Analytics Online Marketing A/B Testing Multivariate Testing Persuasion

Stefan Kolle

Partner · Futurelab

Engaging and entertaining speaker on marketing, innovation, social media and strategy

Social Media Innovation Marketing Customer Centricity Strategy

Anuj Kumar

Associate Professor · University of Florida

Anuj Kumar’s research is focused on understanding how information technology affects the behavior of organizations and individuals.

How Online Product Recommendations Affects Customer Demand How Technology Can Be Used to Remedy Societal Problems Technology Enabled Multi-channel Business Operations Information Systems and Operations Management Business Value of Information Technology

Louise Philp

Co-Founder & CCO · Amity

Louise is the Chief Customer Officer at Amity.

Process Improvement Product Management Program Management Customer Success SaaS

Nikolay Osadchiy

Associate Professor of Information Systems & Operations Management · Emory University, Goizueta Business School

Empirical Methods in Operations Management Revenue Management Strategic Consumer Behavior Supply Chain Management Operations-Finance Interface

Rosanne Dausilio

President · Human Technologies Global Inc

Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.

How to Take the Pulse of Your Company Measure and Improve First Call Resolultion

Gilbert-Jamison Theo

Chief Executive Officer · Performance Solutions by Design, Inc.

Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.

Service Excellence Leadership Accountability Customer Experience Patient Experience

Dave Hamilton

Senior Vice President · Signature Worldwide

Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry

Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism

Sugandha Mahajan

Content Manager · Arrive

Sugandha is a marketing professional with 11 years of experience in content marketing, communications, and strategic planning.

Content Marketing Content Strategy Communications Online Marketing Newcomer Guidance

Ryan Hamilton

Associate Professor of Marketing · Emory University, Goizueta Business School

Customer Psychology Customer Decision Making Branding Price and Price Image

Robert Foster

Professor of Anthropology and Visual and Cultural Studies, Richard L. Turner Professor of Humanities · University of Rochester

Robert Foster is an expert on globalization and material culture. His focus has been on Papua New Guinea

Lewis Henry Morgan Melanesia Commercial Media Globalization Material Culture

Timothy McMahon

Principal · Timothy McMahon & Company

RE-Entrepreneuring! -- The 7 Strategies for Re-Energizing Your Business in the New Economy

World Class Selling Managing for Performance New Technologies Social Media Sales Management

Lopo L. Rego

Associate Professor of Marketing · Indiana University, Kelley School of Business

Lopo L. Rego specializes in the marketing - finance interface.

Empirical Generalizations Customer Satisfaction Shareholder Value Creation Marketing-Finance Interface Strategic Marketing

Omar Rodríguez-Vilá

Professor in the Practice of Marketing ; Academic Director of Education, Business & Society Institute · Emory University, Goizueta Business School

Educator and scholar on modern marketing practices including how sustainability and technology have changed the pursuit of firm growth.

Marketing Capabilities Social Purpose Marketing Strategy Sustainability Modern Marketing