Richard Hechter

Sr. Litigation Attorney, Author, Instructor, Entrepreneur · Rich Hechter, Attorney & MBA

Lecturer and trainer for customer service skills, legal issues and risk management

Barbara Hall

Associate Vice-President, Event Operations & Marketing · International Data Corporation (IDC)

Customer-centric marketing & operations professional bringing market intelligence & events to the Cdn ICT market

Marketing Product Management Publishing Training Social Media & Branding

Richard Lutz

Professor/Chair · University of Florida

Richard Lutz’s research addresses experiential consumption, customer donation decisions, and social media's effects on purchase behavior.

Advertising Response Consumer Behavior Services Marketing Business

Dianne Durkin

President & CEO · Loyalty Factor

National expert on building loyalty, enhancing employee and customer relationships and increasing brand loyalty to experience profit growth!

Core Drivers for Generational Integration Leveraging Change: Making It Manageable and Profitable Energizing Your Brand Invest in Trust and Increase Profits Relational Capital: Building Rapport Respect Trust and Credibility

Steve Willson

Partner · Panoptika Inc.

Moderator, Qualitative Researcher, Customer Understanding Specialist, Innovation Games Facilitator, Value Builder

Qualitative Research Meeting Facilitation Strategic Consulting

Daniel Cohen

Partner · Consumer Attorneys

Daniel Cohen is the founding partner of Consumer Attorneys and chairs the firm’s Consumer Finance practice.

Americans With Disabilities Act Consumer Protection Law Class Action Lawsuits Consumer Finance Legal Advice

Tim Owen

Founder & CEO · NeuroCrunch LLC

Tim Owen is an expert at crafting and executing go-to-market strategies, enhancing customer experience and building relationships.

Emerging Technologies Enterprise & Channel Sales Sales Leadership Disruptive Technologies

Dr. Charles Reinertsen

Doctor of Dental Medicine · The Dental Medical Convergence

Dr. Charles Reinertsen is a dentist and the founder of the charity, The Dental Medical Convergence.

Dental Treatment Options Oral Systemic Health Dentistry Dental Care Orthodontics

Robert Willms

Former CEO · Optaros

Robert Willms is an expert in helping leading global brands improve their scale, profitability and customer relationships.

Technology Services Digital Production Global Brand Partnerships

Richard Hunt

Head of Customer & Lending · Charities Aid Foundation

Richard Hunt heads the Bank's Lending Team, focussed on working with charities to find the right financial solutions.

Charity Advisory Charity Development Charity Finance Lending & Borrowing Financial Analysis

Stacey Gordon

President · Suite Seven

Brand Storytelling and Customer Engagement

Social Media Brand Storytelling Content Strategy

Shikha Bhuchar

Co-Founder, Arrive | Director, RBC Ventures · Arrive

Shikha Bhuchar is a proactive, purpose-driven leader who is passionate about solving complex customer and community-based challenges.

Networking Mentoring Data Analytics Digital Transformation Business Analysis

Sridhar Balasubramanian

Professor of Marketing, UNC Kenan-Flagler Business School · UNC-Chapel Hill

Sridhar Balasubramanian is an award-winning professor of marketing.

Marketing Innovation Marketing Strategies Human Resource Management Education and Training

Kurt Cogghe

Partner · 4C Consulting

Advanced Analytics; Big data in Reality; Marketing Mix Forecasting

Advanced Analytics Big Data in Reality Corporate Performance Management

Jay Millliken

Partner · Prophet

Expert on global brand and marketing topics

Christian Adams

Principal/Freelancer · Sigma Creative

Digital Marketing Technologist & Sales Strategist

Social Media Strategy Online Marketing Search Engine Optimization

Zack Kass

Head of Sales and Customer Satisfaction · CrowdFlower

VP, Sales and Services

Frank Falcone

Co-Founder & Executive Program Director, Centre for CRM Excellence · Rotman School of Management (University of Toronto)

Co-Founder & Executive Director, Centre for CRM Excellence at Rotman School of Management, University of Toronto

Marketing Automation Product Marketing Crm Software Social Media Social Crm

Eric Lowitt

Managing Director · Nexus Global Advisors

Sought-after Future of Business, Innovation, Leadership, and Collaboration Speaker and Expert; Harvard Business Review author

Competitive Strategy Sustainability Management Stakeholder Management Collaboration and Competition How to Outperform Your Rivals

Greg Hardin

Librarian II - Reference · Texas Woman's University

Reference Librarian at Texas Woman's University

Academic Libraries Reference Services Library Information Technology