Edward F. Schultz
Author & Counselor to Business · Business Performance Group
Edward Schultz, Business Consultant
Business Analysis Business Development Project Management Services ISO Certifications GAP Analysis & Process Mapping
Shu He
Assistant Professor · University of Florida
Shu He researches information systems and the impact of emerging technologies on firm strategy, consumer behavior and societal implications.
Digital Platforms E-Commerce Strategy Information Security Social Media Analytics
Michael Fabiano
Vice President, Revenue-Local Media · THE ASSOCIATED PRESS
An established leader in the media industry with an extensive understanding of digital, broadcast and print.
Publishing Financial Planning Business & Strategic Planning Negotiating Agreements Business Process Engineering
Vladimir Dimitroff
Director · PRISM Consulting (UK) Ltd
Popular highly insightful and captivating speaker on CRM and Customer Experience, Segmentation, Loyalty, Social business and Innovation
Customer Segmentation Customer Retention and Loyalty Social Business and Innovation Customer-Centric Strategy and Operations Customer Experience
Ruomeng Cui
Goizueta Foundation Term Associate Professor of Information Systems & Operations Management · Emory University, Goizueta Business School
Cui's research focuses on how operations strategies create and deliver value in companies' digital transformation
Digital Retail Platform Markets Operations Strategy Supply Chain Data-driven Decision
Amber Fox
National Director of Sales - Hospitality · Signature Worldwide
Keep 'em coming back for more with Signature Worldwide's hospitality industry consultant and business solutions expert
Customer Experience Reputation Management Sales Strategy Customer Service Best Practices Social Media
Neil Kelley
Course Director · Leeds Beckett
Neil Kelley specialises in marketing communications, with a strong focus on digital marketing and planning.
Social Media Marketing Advertising Media
Tim Baines
Professor of Operations Strategy · Aston University
Professor Baines specialises in the realisation of competitive manufacturing operations.
Business Models Advanced Services Servitization Manufacturing Operations Strategy
Tim Sanders
Founder & CEO · Deeper Media Inc.
A cutting-edge businesses, sales and marketing expert helping organizations hone effective leadership skills and build lasting relationships
Talent Management Leadership Business Growth Corporate Social Responsibility Strategic Marketing
Micki McElya, Ph.D.
Professor of History · University of Connecticut
Professor McElya is an expert in the histories of women, gender, sexuality, and race in the U.S., with a focus on politics and memory.
U.S. Cultural and Political History Women & Gender Sexuality & LGBTQ History Feminist Theory Queer Theory
Ahmet H. Kirca
Associate Professor of International Business and Marketing · Michigan State University
Kirca is an expert in international marketing and marketing strategy
International Marketing Marketing Strategy Organizational Culture Tourism Industry Applied Meta-Analysis
Rob McDougall
President · Upstream Works Software Ltd.
Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works
Contact Center Technology Improving the Customer Experience Effective Contact Center Management Multi-Channel Strategy and the Contact Center Multi-Channel Technology
John A Delves
CEO.Owner · Southeastern Training and Development
Turning Ordinary People into Extraordinary Performers.
Getting and Keeping Customers Leadership for Todays Workforce. Change the Only Constant Effective Leadership for Today Inspirational and Uplifting
Lou Russell
CEO / Queen / Learning Facilitator · Russell Martin & Associates
As a sought-after international speaker to leaders, Lou blends her humorous stories with her engaging on-the-ground experience to customize
Project Management for Scalability Eq for Project Decision Making Success Leading Unruly Project Teams Focused Performance
Jeff Taylor
Author · Author, "Bigger Than The Widget"
Author, Bigger Than The Widget
Channel Management Relationship Marketing Channel Marketing Social Media Customer Experience
Don Thorpe
Customer Experience Expert · Shared Experience Consulting
Business Development Consultant/Customer Experience Expert
The Stripes of Leadership On Purpose Customer Experience
Jon Naylor
Managing Partner · Cwichelm Ltd
Jon Naylor has the proof that delivering great service can be combined with reducing costs.
Great Customer Service Improving Productivity Driving Effeciency
Eric Weaver
CEO · Transparent Path
Bringing IoT, blockchain and AI together to reduce risk, loss and waste in the food supply.
Social Business Consumer Behavior Social Media Social Media Analytics Big Data Analytics
John Jiang
Eli Broad Endowed Professor in Accounting · Michigan State University
John (Xuefeng) Jiang collects novel data to address public policy questions at the interface of accounting and finance.
Corporate Finance Healthcare Management Corporate Governance Public Policy Information Technology Systems