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Tema Frank

Tema Frank

Chief InstigatorFrank Reactions

Customer Experience in the Digital Era, & Women in the Workplace // L'experience client, service à la clientèle, & Femmes au travail

Customer ExperienceDigital MarketingUser Experience (UX)Women & Work
Peter Wilson

Peter Wilson

Partner Enablement AnalystUpstream Works Ltd

Professional speaker and presenter.

Customer ExperienceCustomer EngagementStrategyEmployee EngagementMotivation and Empowerment
Ivan Hernandez

Ivan Hernandez

EMEIA Digital & Emerging Tech Community LeaderEY

Former Flying Trapeze Artist turned Change Catalyst. Speaker on IoT, Customer Experience, Digital Transformation, Business Development.

Digital TransformationCustomer ExperienceExperience DesignInternet of ThingsIoT & Mobility
Jeannie Walters

Jeannie Walters

CEO, Speaker, Chief Customer Experience Investigator360Connext Customer Experience Investigation

Veteran Customer Experience Consultant, Speaker and Chief Customer Experience Investigator

Social MediaEmployee EngagementCustomer ExperienceCompany CultureCustomer Service
Stan Phelps

Stan Phelps

Chief Measurement Officer9INCH marketing

Makes Brands Remark-able

Customer ServiceCustomer ExperienceWord of MouthMarketing StrategyDifferentiation
Nicholas Kontopoulos

Nicholas Kontopoulos

Senior Director I Global Marketing I CRM LoB CustomerSAP

Nicholas Kontopoulos is a Senior Director of Global CRM Marketing at SAP

CRMCustomer Experience ManagementBusiness StrategySocial MediaEnterprise Mobility
Gilbert-Jamison Theo

Gilbert-Jamison Theo

Chief Executive OfficerPerformance Solutions by Design, Inc.

Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.

Service ExcellenceLeadership AccountabilityCustomer ExperiencePatient Experience
Andrew Pearson

Andrew Pearson

PresidentIntelligencia Limited

President at Intelligencia Limited

eSportsprescriptive analyticsSocial MediaHealthcare AnalyticsCaisno Marketing
JC Quintana

JC Quintana

Founder, DialoguePrimeDialoguePrime

Author and Speaker, Business Relationship Psychology & Technology

Crm / Customer Relationship ManagementCrm TechnologyCrm StrategyCustomer StrategiesCustomer Experience
Forrest Morgeson

Forrest Morgeson

Associate ProfessorMichigan State University

Forrest Morgeson teaches marketing management, marketing strategy, and marketing research courses to graduate students.

Marketing ResearchCustomer LoyaltyPublic PolicyCustomer ExperienceCustomer Satisfaction