Forrest Morgeson

Associate Professor · Michigan State University

Forrest Morgeson teaches marketing management, marketing strategy, and marketing research courses to graduate students.

Marketing Research Customer Loyalty Public Policy Customer Experience Customer Satisfaction

Hillary Berman

Founder · Popcorn & Ice Cream

Small business marketing. Passionate about customer engagement, customer experience, small/local business, startups and entrepreneurship.

Small Business Marketing Women in Business Startup Marketing Customer Engagement & Retention Customer Experience

Eli Goldstein

Senior Consultant · Customaline (Pty) Ltd

Experienced, innovative speaker on Sustaining Customer Satisfaction

Sustainable Customer Satisfaction Customer Experience or Relationship Customer Information Technology

Aidin Namin, Ph.D.

Associate Professor of Marketing Analytics, College of Business Administration · Loyola Marymount University

Marketing Analytics Data Analytics Modeling Econometrics Retailing

Karthik Namasivayam

Director · Michigan State University

Karthik Namasivayam's research explores the intersection between service provider and consumer.

Hospitality Leadership Information Technology Systems Innovation Sustainability Restaurant Management

Patricia Huddleston

Professor and Director of Information and Media PhD program · Michigan State University

Expert in Consumer decision making at Point of Purchase, Retail Strategy

Point of Purchase Marketing Consomer Loyalty Retail Strategy Eye-Tracking

Tema Frank

Chief Instigator · Frank Reactions

Customer Experience in the Digital Era, & Women in the Workplace // L'experience client, service à la clientèle, & Femmes au travail

Customer Experience Digital Marketing User Experience (UX) Women & Work

Bintong Chen

Professor, Business Administration; Director, Institute for Financial Services Analytics · University of Delaware

Prof. Chen's cross-disciplinary expertise includes knowledge of both business management practices, data science, and systems engineering.

Optimization Machine Learning Game Theory Business Logistics Customer Service Management

Bonnie Knutson

Professor · Michigan State University

Bonnie Knutson often consults with business leaders who want to understand and take advantage of changing consumer demands.

Sales & Sales Management Service Leadership Innovation Hospitality Leadership Consumer Behavior

Randall Craig

CEO · Pinetree Advisors Inc.

New thinking and insights on Thought Leadership, Becoming a Trusted Advisor, Digital Strategy, and Growth

Entrepeneurship Thought Leadership Social Media Strategy Networking Digital Strategy

Ahmet H. Kirca

Associate Professor of International Business and Marketing · Michigan State University

Kirca is an expert in international marketing and marketing strategy

International Marketing Marketing Strategy Organizational Culture Tourism Industry Applied Meta-Analysis

Peter Wilson

Partner Enablement Analyst · Upstream Works Ltd

Professional speaker and presenter.

Customer Experience Customer Engagement Strategy Employee Engagement Motivation and Empowerment

Daniel Paulson

CEO · InVision Business Development

Experienced speaker that through storytelling distinguishes traits business leaders use to become growth companies

Strategy Customer Service Leadership Innovation Leadership Communications

Dr. Rick Kirschner

Speaker, Trainer, Coach, Bestselling Author · The Art of Change LLC

Change is inevitable, but progress is not. We help YOU make the difference!

Communication Persuasion Leadership Conflict Resolution Communication With Difficult People

Sandy Jap

Sarah Beth Brown Professor of Marketing · Emory University, Goizueta Business School

B2B partnering and channel strategy expert in consulting, litigation, and education.

B2B Routes to Market Strategic Partnerships Omnichannel Strategy B2B and Channel Analytics Social Media Selling

Larry Kesslin

Partner · San Diego Social Venture Partners

Founder Success Redefined Inc.

Product Marketing Solution Selling Strategic Planning

Jeanne Bliss

President · CustomerBliss

If driving customer loyalty and engagement is your focus, you definitely want this Customer Leadership Executive powerhouse in your corner

Prosperous Company Culture Customer Satisfaction & Retention Organizational Structures and Models for Driving Change Customer Experience Leadership Aptitudes Need for A Chief Customer Officer

Karin Bunnell, Ph.D.

Board Vice Chair · Fielding Graduate University

Dr. Bunnell has ten years of prior experience in sales and technical managerial positions for small start-up and large organizations

Organizational Development Change Management Consultation Cross-Functional Team Building Conflict Resolution Customer Satisfaction

Scott Watson

Founder & Managing Director · Summit Consulting & Training Limited

Leadership Enabler, Emotional Intelligence Expert & Keynote Speaker

Leadership Emotional Intelligence Management Teamwork Motivation

Chester Elton

Author, Speaker and Consultant · The Culture Works

Let the “apostle of appreciation,” bestselling author Chester Elton inspire your employees to enviable heights of accomplishment

Human Resource Issues Leadership Motivation Peak Performance Workforce Issues