Forrest Morgeson
Associate Professor · Michigan State University
Forrest Morgeson teaches marketing management, marketing strategy, and marketing research courses to graduate students.
Marketing Research Customer Loyalty Public Policy Customer Experience Customer Satisfaction
Hillary Berman
Founder · Popcorn & Ice Cream
Small business marketing. Passionate about customer engagement, customer experience, small/local business, startups and entrepreneurship.
Small Business Marketing Women in Business Startup Marketing Customer Engagement & Retention Customer Experience
Eli Goldstein
Senior Consultant · Customaline (Pty) Ltd
Experienced, innovative speaker on Sustaining Customer Satisfaction
Sustainable Customer Satisfaction Customer Experience or Relationship Customer Information Technology
Aidin Namin, Ph.D.
Associate Professor of Marketing Analytics, College of Business Administration · Loyola Marymount University
Marketing Analytics Data Analytics Modeling Econometrics Retailing
Karthik Namasivayam
Director · Michigan State University
Karthik Namasivayam's research explores the intersection between service provider and consumer.
Hospitality Leadership Information Technology Systems Innovation Sustainability Restaurant Management
Patricia Huddleston
Professor and Director of Information and Media PhD program · Michigan State University
Expert in Consumer decision making at Point of Purchase, Retail Strategy
Point of Purchase Marketing Consomer Loyalty Retail Strategy Eye-Tracking
Tema Frank
Chief Instigator · Frank Reactions
Customer Experience in the Digital Era, & Women in the Workplace // L'experience client, service à la clientèle, & Femmes au travail
Customer Experience Digital Marketing User Experience (UX) Women & Work
Bintong Chen
Professor, Business Administration; Director, Institute for Financial Services Analytics · University of Delaware
Prof. Chen's cross-disciplinary expertise includes knowledge of both business management practices, data science, and systems engineering.
Optimization Machine Learning Game Theory Business Logistics Customer Service Management
Bonnie Knutson
Professor · Michigan State University
Bonnie Knutson often consults with business leaders who want to understand and take advantage of changing consumer demands.
Sales & Sales Management Service Leadership Innovation Hospitality Leadership Consumer Behavior
Randall Craig
CEO · Pinetree Advisors Inc.
New thinking and insights on Thought Leadership, Becoming a Trusted Advisor, Digital Strategy, and Growth
Entrepeneurship Thought Leadership Social Media Strategy Networking Digital Strategy
Ahmet H. Kirca
Associate Professor of International Business and Marketing · Michigan State University
Kirca is an expert in international marketing and marketing strategy
International Marketing Marketing Strategy Organizational Culture Tourism Industry Applied Meta-Analysis
Daniel Paulson
CEO · InVision Business Development
Experienced speaker that through storytelling distinguishes traits business leaders use to become growth companies
Strategy Customer Service Leadership Innovation Leadership Communications
Peter Wilson
Partner Enablement Analyst · Upstream Works Ltd
Professional speaker and presenter.
Customer Experience Customer Engagement Strategy Employee Engagement Motivation and Empowerment
Dr. Rick Kirschner
Speaker, Trainer, Coach, Bestselling Author · The Art of Change LLC
Change is inevitable, but progress is not. We help YOU make the difference!
Communication Persuasion Leadership Conflict Resolution Communication With Difficult People
Sandy Jap
Sarah Beth Brown Professor of Marketing · Emory University, Goizueta Business School
B2B partnering and channel strategy expert in consulting, litigation, and education.
B2B Routes to Market Strategic Partnerships Omnichannel Strategy B2B and Channel Analytics Social Media Selling
Larry Kesslin
Partner · San Diego Social Venture Partners
Founder Success Redefined Inc.
Product Marketing Solution Selling Strategic Planning
Jeanne Bliss
President · CustomerBliss
If driving customer loyalty and engagement is your focus, you definitely want this Customer Leadership Executive powerhouse in your corner
Prosperous Company Culture Customer Satisfaction & Retention Organizational Structures and Models for Driving Change Customer Experience Leadership Aptitudes Need for A Chief Customer Officer
Karin Bunnell, Ph.D.
Board Vice Chair · Fielding Graduate University
Dr. Bunnell has ten years of prior experience in sales and technical managerial positions for small start-up and large organizations
Organizational Development Change Management Consultation Cross-Functional Team Building Conflict Resolution Customer Satisfaction
Scott Watson
Founder & Managing Director · Summit Consulting & Training Limited
Leadership Enabler, Emotional Intelligence Expert & Keynote Speaker
Leadership Emotional Intelligence Management Teamwork Motivation
Chester Elton
Author, Speaker and Consultant · The Culture Works
Let the “apostle of appreciation,” bestselling author Chester Elton inspire your employees to enviable heights of accomplishment
Human Resource Issues Leadership Motivation Peak Performance Workforce Issues