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Forrest Morgeson

Forrest Morgeson

Associate ProfessorMichigan State University

Forrest Morgeson teaches marketing management, marketing strategy, and marketing research courses to graduate students.

Marketing ResearchCustomer LoyaltyPublic PolicyCustomer ExperienceCustomer Satisfaction
Hillary Berman

Hillary Berman

FounderPopcorn & Ice Cream

Small business marketing. Passionate about customer engagement, customer experience, small/local business, startups and entrepreneurship.

Small Business MarketingWomen in BusinessStartup MarketingCustomer Engagement & RetentionCustomer Experience
Eli Goldstein

Eli Goldstein

Senior ConsultantCustomaline (Pty) Ltd

Experienced, innovative speaker on Sustaining Customer Satisfaction

Sustainable Customer SatisfactionCustomer Experience or RelationshipCustomer Information Technology
Aidin Namin, Ph.D.

Aidin Namin, Ph.D.

Associate Professor of Marketing Analytics, College of Business AdministrationLoyola Marymount University

Marketing AnalyticsData AnalyticsModelingEconometricsRetailing
Karthik Namasivayam

Karthik Namasivayam

DirectorMichigan State University

Karthik Namasivayam's research explores the intersection between service provider and consumer.

Hospitality LeadershipInformation Technology SystemsInnovationSustainabilityRestaurant Management
Patricia Huddleston

Patricia Huddleston

Professor and Director of Information and Media PhD programMichigan State University

Expert in Consumer decision making at Point of Purchase, Retail Strategy

Point of Purchase MarketingConsomer LoyaltyRetail StrategyEye-Tracking
Tema Frank

Tema Frank

Chief InstigatorFrank Reactions

Customer Experience in the Digital Era, & Women in the Workplace // L'experience client, service à la clientèle, & Femmes au travail

Customer ExperienceDigital MarketingUser Experience (UX)Women & Work
Bonnie Knutson

Bonnie Knutson

ProfessorMichigan State University

Bonnie Knutson often consults with business leaders who want to understand and take advantage of changing consumer demands.

Sales & Sales ManagementService LeadershipInnovationHospitality LeadershipConsumer Behavior
Bintong Chen

Bintong Chen

Professor, Business Administration; Director, Institute for Financial Services AnalyticsUniversity of Delaware

Prof. Chen's cross-disciplinary expertise includes knowledge of both business management practices, data science, and systems engineering.

OptimizationMachine LearningGame TheoryBusiness LogisticsCustomer Service Management
Randall Craig

Randall Craig

CEOPinetree Advisors Inc.

New thinking and insights on Thought Leadership, Becoming a Trusted Advisor, Digital Strategy, and Growth

EntrepeneurshipThought LeadershipSocial Media StrategyNetworkingDigital Strategy