Tema Frank
Chief Instigator · Frank Reactions
Customer Experience in the Digital Era, & Women in the Workplace // L'experience client, service à la clientèle, & Femmes au travail
Customer Experience Digital Marketing User Experience (UX) Women & Work
Rosanne Dausilio
President · Human Technologies Global Inc
Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.
How to Take the Pulse of Your Company Measure and Improve First Call Resolultion
Dave Hamilton
Senior Vice President · Signature Worldwide
Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry
Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism
Russel Lolacher
Professional Speaker, Podcaster, Voice Talent · Communications Kitchen
I will help your leadership connect with employees and take steps to building a workplace we love.
Communication & Culture Communications Team & Leadership Development Employee Experience Strategy Content and Media - the Future of Personalization
Leslie Rose
Conference Speaker & In-house Trainer · Leslie Rose Seminars
Humor, Effective Communication & Customer Service
Humor for Effective Communication Exceptional Customer Service Managing Stress: for Optimists Pessimists and Skeptics Communicate for Success Dealing With Difficult People
Stan Phelps
Chief Measurement Officer · 9INCH marketing
Makes Brands Remark-able
Customer Service Customer Experience Word of Mouth Marketing Strategy Differentiation
Philip La Duke
Safety Iconoclast & Culture Transformation Architect · ERM
One of the most informative, entertaining, and engaging speakers you're likely to ever find
Talent & Gamification Talent Management Cross generational training and management Planning Corporate Culture
Scott Watson
Founder & Managing Director · Summit Consulting & Training Limited
Leadership Enabler, Emotional Intelligence Expert & Keynote Speaker
Leadership Emotional Intelligence Management Teamwork Motivation
Michael Hess
CEO/Founder · Skooba Design
Founder/CEO Skooba Design, CBS/Business Writer, Speaker
Entrepreneurship Product/Brand Development Creative Marketing Public Relations Customer Service
Denise Barreto
Author, Managing Partner, Trainer and Speaker · Relationships Matter Now, LLC
Relationship Revolutionist - Changing the World, One Relationship at a Time
Relationships Marketing Leadership Customer Service Corporate Partnerships
Steve Mitchinson
Associate Director · Limebridge Australia
Over 20 years speaking experience on all aspects of customer management, customer experience and engagement Experienced, engaging speaker wi
Improving Customer Experience Employee Engagement and Empowerment Leveraging Team Diversity Engaging With Gen Y Effective Collection Strategies
Scott Stratten
President & CEO · UnMarketing
Best-selling author and Forbes.com Top 5 Media Influencer with expertise in Viral, Social, and Authentic Marketing.
Engagement 2.0 Social Currency Viral Marketing 2.0 Brand Marketing Unmarketing - Stop Marketing. Start Engaging
Larry Miller
President & Founder · Miller Management & Consulting Services, Inc.
Industry Expert on Convenience Retailing, Foodservice at Retail, Consumer Trends & the Integration of Multiple Businesses Under One Roof!
Customer Service in Retail Building Customer Focused Teams Location Location
Sheryl F. Kline
Professor, Hospitality · University of Delaware
Prof. Kline's research focuses on organizational behavior and training in the hospitality, meeting and event industry.
Economics Organizational Behavior Hospitality Sport Business Management Hospitality Management
Dr. Ed Frazelle
Executive Director · RightChain™ Institute
President and CEO at Logistics Resources International
Supply Chain Strategy Supply Chain Megatrends Inventory Strategy
Stanley Griffis
Donald J. Bowersox and Robert W. Thull Professor in Logistics and Supply Chain Management · Michigan State University
Professor Griffis' primary teaching interests include logistics and supply chain management.
Risk and Resilience Sustainability Logistics
Chris Brogan
President · Human Business Works
NY Times Best Selling Author, Social Media expert/blogger, & named one of the top 10 most influential social media experts by Forbes.
Social Media Cultivating Visibility Google+ for Business Measure What Matters Most Customer Acquisition
Romona Foster
Social Media Trainer · Social Media How To's with Romona
Highly endorsed social media trainer teaching professionals how to leverage and brand their businesses through the use of social media!
Branding Social Media & Content Marketing for Business and Non-Profits Social Media eMail and Content Marketing Facebook Linkedin Consulting
Rob McDougall
President · Upstream Works Software Ltd.
Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works
Contact Center Technology Improving the Customer Experience Effective Contact Center Management Multi-Channel Strategy and the Contact Center Multi-Channel Technology
Tara Truax
Client Relationship Expert, Direct Response Marketing Expert, Author, Speaker · Tara Truax Companies, LLC
Business Accelerator, Speaker, Author
Coaching Small Business Customer Service Business & Leadership Woman in Business