Tema Frank

Chief Instigator · Frank Reactions

Customer Experience in the Digital Era, & Women in the Workplace // L'experience client, service à la clientèle, & Femmes au travail

Customer Experience Digital Marketing User Experience (UX) Women & Work

Rosanne Dausilio

President · Human Technologies Global Inc

Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.

How to Take the Pulse of Your Company Measure and Improve First Call Resolultion

Dave Hamilton

Senior Vice President · Signature Worldwide

Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry

Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism

Stan Phelps

Chief Measurement Officer · 9INCH marketing

Makes Brands Remark-able

Customer Service Customer Experience Word of Mouth Marketing Strategy Differentiation

Bonnie Knutson

Professor of Hospitality Business · Michigan State University

Expert on consumer trends and creative marketing in the hospitality and tourism industries.

Marketing Research Human Decision-Making Consumer Lifestyle Buying Trends Strategic Brand Marketing

Michael Hess

CEO/Founder · Skooba Design

Founder/CEO Skooba Design, CBS/Business Writer, Speaker

Entrepreneurship Product/Brand Development Creative Marketing Public Relations Customer Service

Scott Watson

Founder & Managing Director · Summit Consulting & Training Limited

Leadership Enabler, Emotional Intelligence Expert & Keynote Speaker

Leadership Emotional Intelligence Management Teamwork Motivation

Philip La Duke

Safety Iconoclast & Culture Transformation Architect · ERM

One of the most informative, entertaining, and engaging speakers you're likely to ever find

Talent & Gamification Talent Management Cross generational training and management Planning Corporate Culture

Denise Barreto

Author, Managing Partner, Trainer and Speaker · Relationships Matter Now, LLC

Relationship Revolutionist - Changing the World, One Relationship at a Time

Relationships Marketing Leadership Customer Service Corporate Partnerships

Steve Mitchinson

Associate Director · Limebridge Australia

Over 20 years speaking experience on all aspects of customer management, customer experience and engagement Experienced, engaging speaker wi

Improving Customer Experience Employee Engagement and Empowerment Leveraging Team Diversity Engaging With Gen Y Effective Collection Strategies

Larry Miller

President & Founder · Miller Management & Consulting Services, Inc.

Industry Expert on Convenience Retailing, Foodservice at Retail, Consumer Trends & the Integration of Multiple Businesses Under One Roof!

Customer Service in Retail Building Customer Focused Teams Location Location

Scott Stratten

President & CEO · UnMarketing

Best-selling author and Forbes.com Top 5 Media Influencer with expertise in Viral, Social, and Authentic Marketing.

Engagement 2.0 Social Currency Viral Marketing 2.0 Brand Marketing Unmarketing - Stop Marketing. Start Engaging

Kevin Curran

Clinical Assistant Professor of Journalism in Bellarmine College of Liberal Arts · Loyola Marymount University

Dual appointment: Instructor in Communication Studies, LMU College of Communication & Fine Arts

Business Communication Media History Media Management Journalism

Vladimer Botsvadze

World's No. 1 Marketing, AI and Management Thought Leader by Thinkers 360 · Botsvadze Marketing Solutions

Award-Winning Entrepreneur | Top 1% Global Social Media Influencer | Fortune 500 Consultant | Professor | Startup Advisor | Keynote Speaker

21st Century Workforce Digital Marketplace Software as A Service Enterprise Architecture Remote Work

Dr. Ed Frazelle

Executive Director · RightChain™ Institute

President and CEO at Logistics Resources International

Supply Chain Strategy Supply Chain Megatrends Inventory Strategy

Rob McDougall

President · Upstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center Technology Improving the Customer Experience Effective Contact Center Management Multi-Channel Strategy and the Contact Center Multi-Channel Technology

Chris Brogan

President · Human Business Works

NY Times Best Selling Author, Social Media expert/blogger, & named one of the top 10 most influential social media experts by Forbes.

Social Media Cultivating Visibility Google+ for Business Measure What Matters Most Customer Acquisition

Tara Truax

Client Relationship Expert, Direct Response Marketing Expert, Author, Speaker · Tara Truax Companies, LLC

Business Accelerator, Speaker, Author

Coaching Small Business Customer Service Business & Leadership Woman in Business

Micah Solomon

Customer service bestselling author & strategist · Http://www.customerserviceguru.com

Customer Service Keynote Speaker

Hospitality Customer Service Customer Services Social Media High-Tech High-Touch Customer Service