Rob McDougall

President · Upstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center Technology Improving the Customer Experience Effective Contact Center Management Multi-Channel Strategy and the Contact Center Multi-Channel Technology

Jon Arnold

Principal · J Arnold & Associates

VoIP and Beyond - Disruptive Communications Technology Perspectives

Voip Unified Communications Cloud Communications Smartphones Social Media

Jason Bremner

Research Vice President, Industry and Business Solutions · International Data Corporation (IDC)

Jason Bremner leads team of experts helping clients succeed in the software and services markets in Canada.

Managed Cloud Services IoT & Mobility Cognitive Computing Digital Transformation Cloud Services

Paul Edwards

Research Director, Software Channels · International Data Corporation (IDC)

Paul Edwards serves as Director of Software Channels research at IDC

Infrastructure Channel Strategy Partner Program Design Partner Transformation MSPs VARs SIs Software Channel Strategies

Susan Hogan

Principal, Deloitte Consulting LLP · Deloitte Services LLP

Howdy partner! Considering shared services delivery models? Wise advice would put Deloitte LLP's location optimization expert in your corner

Shared Services Service Delivery Transformation Shared Services and Outsourcing

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