Joseph Patrnchak, MS

Chief Human Resources Officer · Cleveland Clinic

Under his leadership, Cleveland Clinic has continued to drive patient satisfaction by emphasizing employee engagement

Employee Engagement Service Culture Employee Health Plan and Wellness Organizational Language as A Lever to Build Caregiver Culture Serving Leadership

Lisa Yerian, MD

Medical Director, Continuous Improvement Director, Hepatobilliary Pathology; Assistant Professor of Pathology · Cleveland Clinic

An expert in continuous improvement in healthcare and continuous improvement tools including business intelligence dashboards

Leading Change and Organizational Culture Continuous Improvement in Healthcare Organizational Learning and Improvement Application in Continuous Improvement Principles