Carl Castro

Director of the Center for Innovation and Research Associate Professor of Social Work · USC Suzanne Dworak-Peck School of Social Work

Current research efforts include assessing the effects of combat and operations tempo (OPTEMPO) on soldier, family and unit readiness.

Veterans Affairs Veterans and Military Families Military Transition Back to Civilian Life Military Affairs Psychological Health

Peter Johnson

Director · Fairday Research Limited

New Thinking for Service Organisations

Organisations Service Provision Itsm

Paul Loeb

Founder · The Campus Election Engagement Project

Author and lecturer on civic engagement

Citizen Activism Community Involvement Political Hope Students Youth Involvement

Lawrence Palinkas

Frances L. and Albert G. Feldman Endowed Professorship in Social Policy and Health · USC Suzanne Dworak-Peck School of Social Work

Dr. Palinkas is an expert in the areas of preventive medicine, cross-cultural medicine and health services research

Disaster Mental Health Systems Juvenile Justice Child Welfare Cross-Cultural Anthropology Preventive Medicine

Theresa Syer

Founding Partner, Professional Speaker · Syer Hospitality Group Inc.

Theresa Syer is one of today's most influential voices on Creating Renowned Customer Experiences. As a Professional Speaker she inspires and

Service Loyalty Maximizing Your Networking Skills

Mark Testa, Ph.D., M.A.

Professor, UNC School of Social Work · UNC at Chapel Hill

Sandra Reeves Spears and John B. Turner Distinguished Professor

Foster Care Adoption Services Poverty Research Children's Aid

Rosanne Dausilio

President · Human Technologies Global Inc

Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.

How to Take the Pulse of Your Company Measure and Improve First Call Resolultion

Suzanne Wenzel

Interim Dean School of Social Work; Professor of Social Work · USC Suzanne Dworak-Peck School of Social Work

Interdisciplinary researcher, specializing in the health-related needs of vulnerable populations.

Substance abuse treatment sexual risk behavior and risk reduction Post-traumatic stress disorder in women Homelessness and homeless women HIV and AIDS

Howard (Shih-Ming) Hu

Professor of Hotel, Resort, Hospitality Management · Southern Utah University

Specializing in international cuisine, hospitality management, and culinary science

Food Service Preparation Techniques International Cuisine Culinary Tourism Culinary Programs Hospitality Management

Dave Hamilton

Senior Vice President · Signature Worldwide

Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry

Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism

Scott Watson

Founder & Managing Director · Summit Consulting & Training Limited

Leadership Enabler, Emotional Intelligence Expert & Keynote Speaker

Leadership Emotional Intelligence Management Teamwork Motivation

Nils Vesk

Innovation Architect · Future Thread

Innovation Architecture: Nils Vesk

Innovation Creativity Stress Marketing Ideation

Philip La Duke

Safety Iconoclast & Culture Transformation Architect · ERM

One of the most informative, entertaining, and engaging speakers you're likely to ever find

Talent & Gamification Talent Management Cross generational training and management Planning Corporate Culture

Stefan Savage

Professor · UC San Diego

Stefan Savage specializes in computer engineering with a focus on cybersecurity.

Security Cybersecurity Computer Engineering Computer Science

Bruce McAdams

Professor · Centre for Business and Social Entrepreneurship

McAdams joined the faculty in January of 2009 after more than twenty years leadership experience in the Ontario hospitality industry

Operations & Training Operations Analysis Sustainability in the Foodservice Industry

Steve Mitchinson

Associate Director · Limebridge Australia

Over 20 years speaking experience on all aspects of customer management, customer experience and engagement Experienced, engaging speaker wi

Improving Customer Experience Employee Engagement and Empowerment Leveraging Team Diversity Engaging With Gen Y Effective Collection Strategies

Karen Landolt

Lecturer, Department of Business, Government and Society · The University of Texas at Austin, McCombs School of Business

Focusing on the ethical and social responsibilities in business through service learning.

Business Law Business Ethics Entrepreneurship Career Development Leadership Program Development

Khalid Elgazzar, PhD

Canada Research Chair in the Internet of Things (IoT), and Assistant Professor, Faculty of Engineering and Applied Science · University of Ontario Institute of Technology

Revolutionizing the development of advanced wireless technologies to maintain privacy while delivering unprecedented convenience

Distributed Systems Cloud Computing Internet of Things (IoT) Mobile Systems Context-aware and Interactive Services

Jill Bickett

Clinical Professor & Director, Doctorate in Educational Leadership for Social Justice · Loyola Marymount University

Department of Educational Leadership and Administration

Leadership Service Catholic Education Single-Sex Education Gender in Education

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