Peter Johnson

Director · Fairday Research Limited

New Thinking for Service Organisations

Organisations Service Provision Itsm

Carl Castro

Professor · USC Suzanne Dworak-Peck School of Social Work

Current research efforts include assessing the effects of combat and operations tempo (OPTEMPO) on soldier, family and unit readiness.

Veterans Affairs Veterans and Military Families Military Transition Back to Civilian Life Military Affairs Psychological Health

Lynn Blanchard, Ph.D.

Director, Carolina Center for Public Service · UNC-Chapel Hill

Clinical Associate Professor in the Department of Health Behavior and Director of the Carolina Center for Public Service at UNC

Community Engagement Civic Engagement Philanthropy Education Community and Team Building Public Service

Lawrence Palinkas

Frances L. and Albert G. Feldman Endowed Professorship in Social Policy and Health · USC Suzanne Dworak-Peck School of Social Work

Dr. Palinkas is an expert in the areas of preventive medicine, cross-cultural medicine and health services research

Disaster Mental Health Systems Juvenile Justice Child Welfare Cross-Cultural Anthropology Preventive Medicine

Rosanne Dausilio

President · Human Technologies Global Inc

Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.

How to Take the Pulse of Your Company Measure and Improve First Call Resolultion

Kristin Baird

CEO · Baird Group

Healthcare's customer service guru who ignites passion for the patient experience.

Patient Experience Customer Service in Healthcare Leadership and the Patient Experience Hcahps

Dave Hamilton

Senior Vice President · Signature Worldwide

Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry

Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism

Theresa Syer

Founding Partner, Professional Speaker · Syer Hospitality Group Inc.

Theresa Syer is one of today's most influential voices on Creating Renowned Customer Experiences. As a Professional Speaker she inspires and

Service Loyalty Maximizing Your Networking Skills

Tema Frank

Chief Instigator · Frank Reactions

Customer Experience in the Digital Era, & Women in the Workplace // L'experience client, service à la clientèle, & Femmes au travail

Customer Experience Digital Marketing User Experience (UX) Women & Work

Paul Loeb

Founder · The Campus Election Engagement Project

Author and lecturer on civic engagement

Citizen Activism Community Involvement Political Hope Students Youth Involvement

Mark Testa, Ph.D., M.A.

Professor, UNC School of Social Work · UNC at Chapel Hill

Sandra Reeves Spears and John B. Turner Distinguished Professor

Foster Care Adoption Services Poverty Research Children's Aid

Scott Watson

Founder & Managing Director · Summit Consulting & Training Limited

Leadership Enabler, Emotional Intelligence Expert & Keynote Speaker

Leadership Emotional Intelligence Management Teamwork Motivation

Carsten K. Rath

Keynote Speaker · CKR Service Excellence Akademie

Keynote Speaker, Service Excellence Expert, Founder & CEO bei LH&E Lifestyle Hospitality & Entertainment Management AG

Service Leadership Branding

Suzanne Wenzel

Richard M. and Ann L. Thor Professor in Urban Social Development · USC Suzanne Dworak-Peck School of Social Work

Interdisciplinary researcher, specializing in the health-related needs of vulnerable populations.

Substance abuse treatment sexual risk behavior and risk reduction Post-traumatic stress disorder in women Homelessness and homeless women HIV and AIDS

Monica Diamond-Caravella

Assistant Professor, Nursing · Farmingdale State College

Dr. Diamond-Caravella teaches nursing at Farmingdale State College. She brings more than 41 years of nursing experience into the classroom.

Coronavirus Public Health Work with Vulnerable Populations Asthma Management Service Learning

Micah Solomon

Customer service bestselling author & strategist · Http://www.customerserviceguru.com

Customer Service Keynote Speaker

Hospitality Customer Service Customer Services Social Media High-Tech High-Touch Customer Service

James McCommons

Associate Professor · Movable Type Management

All Aboard! On this trip, you'll rekinkle an appreciation for effective, efficient and passenger-friendly mass transportation policies

High-Speed Rail Transportation Policy Mass Transit Public Policy Passenger Rail

Steve Mitchinson

Associate Director · Limebridge Australia

Over 20 years speaking experience on all aspects of customer management, customer experience and engagement Experienced, engaging speaker wi

Improving Customer Experience Employee Engagement and Empowerment Leveraging Team Diversity Engaging With Gen Y Effective Collection Strategies

Stan Phelps

Chief Measurement Officer · 9INCH marketing

Makes Brands Remark-able

Customer Service Customer Experience Word of Mouth Marketing Strategy Differentiation

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